22.03.2017

Modern high-speed Internet provides ample opportunities for communication, which has no boundaries and barriers. Unfortunately, even here there may be your own troubles. When using, many may encounter a problem when one person does not hear another. Now we will try to deal with this annoying situation.

First you need to establish who has the problem. Basically, there are two options - either problems with the sound output device of the one who does not hear, or with the recording device of the second. As practice shows, most often it is impossible to predict in advance what exactly there will be problems in each individual case. Let's try to figure everything out in order.

Let's start with the sound output device. First, check if it works at all. Absolutely any third-party method is suitable - turn on the music, enter the game, and so on. It would be annoying if the conversation had to be postponed simply because the speakers turned off the sound, right? If everywhere except Skype there is sound, then you should work already in the program itself.

First you need to call the communication testing service - each account has this contact by default, and bears the name Echo / Sound Test Service.

If the user after the connection does not hear the answering machine, you should check the settings of the sound output devices.

Testing the audio output device

To do this, you will need to check whether the correct device uses the program as the main one for outputting sound.

Other solutions

If this does not solve the problem, then you should study the operation of audio on the computer more deeply. A possible solution could be:

Checking the sound recorder

Suppose all checks are passed, the sound definitely works just fine. The second option remains - problems with the sound recording device of the interlocutor. To solve the problem, he also needs to call the Echo contact and test his microphone.

The answering machine will ask you to say something after the beep so that the system can record and output back as sound. If the user after the listening stage hears his voice exactly as he said before, then the device is working correctly. Otherwise, check with your microphone.

Microphone Testing on Windows

First, you should test its overall performance. For this, any third-party sound recording software is suitable. Windows native tools for testing devices are also suitable.

Skype microphone setup

If you were able to verify and establish that the recorder is working correctly, you should configure it in Skype itself.

It may happen that the device works correctly, but Skype for some reason does not detect it and does not offer to install it as a standard microphone. In this situation, you must reinstall the device, restart the computer, and reinstall the program itself.

Well, in the end, it should be added that if none of the above helps, then the last probable problem may always remain - the technical one. The computer may be damaged or malfunctioning jacks for audio devices, and they themselves can simply be broken. In this situation, you should resolve the issue accordingly - contact the service, or replace the broken device.

A fairly common situation is when during a conversation on a cell phone one of the interlocutors does not hear the other, which makes both parties nervous, especially if important information needs to be reported.

When faced with a similar problem, many people write off their gadget and think about buying a new one, but this is a mistake. Basically, when the interlocutor is not heard in the phone, it is not difficult to fix the breakdown, it all depends on the source of the malfunction. About what methods to use and will be discussed in this article.

What to try first

Close the sensor with your finger

When you use a touch-sensitive mobile phone and don’t hear the person you’re talking to, the problem may be the inadvertent turning off of the microphone by your ear. In modern smartphones, especially the initial price category, the proximity sensor may sometimes not work, causing a lot of inconvenience. Try while talking, just put your hand to the proximity sensor (close the front camera unit completely) and tap on the microphone icon.

Turn up the volume

The easiest method is to try to add sound level using the hardware keys located on the gadget body. Only then move on to other options.

The network is overloaded

Often this happens due to network outages, for example, due to bad weather conditions or other radio interference. Call the tech service. support your operator to ask why such a poor cellular service in your location. If the consultant says that this problem does not come from them, then try to remove the SIM card, and then insert it into place and repeat the call.

Ask to call back

If you still cannot hear the subscriber, there is another way to restore the sound - it is necessary that your interlocutor calls himself and you pick up the phone. This can work if the cause is not mechanical, but software damage.

Sometimes, you can simply not see and mute the microphone when making a call. This is especially true for modern Android and iOs devices. We turn on the microphone back and in 90% of cases this will correct the situation. If this does not help, then you must reboot the device and make a second call.

Clean the speaker

Extreme option, but sometimes it works. Take a cotton swab moistened with alcohol and gently wipe the smartphone speaker. Thus, the accumulated dust and dirt fall out of the sound slots.

technical issues

All of the above tips do not always help, since the reason for the lack of volume can be mechanical in nature. We list the damage during which the microphone stops working:

• Inside the speaker is a magnetic coil, the turns of which are connected to the contacts on the board. One of these turns may break, which will lead to failure of the part.
• There are such phone models where the speaker is connected to the board via a cable. Such a wire can simply break or come off the connector.
• Perhaps overwriting the track on the chip, which is responsible for supplying power to the microphone and speaker.
• To convert and transmit sounds, a special microcircuit is provided in the device design; it can also burn out or be mechanically damaged after a strong blow.
• The volume button is also not eternal and often breaks when the sound is turned off.

To carry out independent repairs of such elements is real, but only if you have the appropriate knowledge. In other situations, it is better to take mobile phones to a service center to restore microphone performance.

Factory Reset

If you did the manipulations that were noted earlier, but you still cannot hear the person you are talking to on the phone, you can return the cell phone to the factory options, as the software can sometimes crash. This procedure is performed using the “Settings” menu in the “Recovery and reset” tab. Depending on the modification and brand of the telephone, this item may be called differently. Having entered the “Restore and reset” item, click “Reset to factory settings”.

We want to warn you, if your smartphone contains any significant information, photographs, audio recordings or video material, first transfer everything that is necessary to an external drive. Thus, after resetting the settings, you can easily return all the content to the device and continue to use it.

The bad news is that if this does not help, then the android firmware of the device will be needed, which is described below.

Important! Do not forget your accounts (Google, Viber, Skype, mail, etc.), after resetting, they will also be deleted, so remember and write down all the usernames and passwords from them in advance.

Serious reasons

An even more radical method of restoring the audibility of the speakers is the flashing of the gadget, because problems can begin due to a software failure of the OS. For such an operation, there are many sites where you yourself find the instructions and the necessary utilities for your smartphone model.

True, it is important here to understand the intricacies of computer wisdom at least at an average level. Otherwise, almost any cell repair specialist can fix this malfunction. Bring the gadget and say: “When I talk, I hear perfectly, but I’m not.” Then the wizard will know where to start the diagnosis.

Ask a question to a virtual expert

If you still have questions, ask them to a virtual expert, the bot will help you find the problem and tell you what to do. You can talk with him about life or just chat, it will be interesting and informative!

Type a question in the box and press Enter or Submit.

Conclusion

First of all, you need to correctly and as accurately as possible determine the cause of the malfunction, using all the methods in this article. Since in most cases, you can return the phone to full operation, without making much effort. If the device is under warranty, do not bother, but immediately bring it to a service center.

Video

One of the main advantages of Skype, - a program that does not need to be introduced, is the ability to make calls anywhere in the world absolutely free. This makes it possible to communicate more often with relatives, hold conferences, and conduct business negotiations without leaving the walls of your own home or office. In this case, there is no need to think about the status of the account, because through Skype you can communicate an unlimited amount of time.

Moreover, in addition to video communication, messages and the ability to call a mobile or landline telephone for a small fee are available. But often the software, combined with the operating system installed on the computer, provokes problems. And one of the problems bothering the user is i can not hear the interlocutor in Skype.   In order to fix the problem, you should determine the cause of its occurrence and the most frequent - unstable Internet connection. If access is all right, the problem may be with the operating system.

To begin with, it’s worth asking the question: “ Why can't I hear someone on Skype? ”Perhaps the sound is still there, but the speech is illegible and intermittent. This is a common Skype problem, because the network can be overloaded. If you find yourself in just such a situation - do not worry - try to phone the other person later.

It happens that, along with sound, text messages do not work either. If they are not sent, the program is installed incorrectly. Try uninstalling it and reinstalling it by downloading the client from the official site.

If the above solutions did not give a positive result, use the following instruction:

In the program, each user has a companion robot, and they call him Echo 123. After dialing, wait for an answer and after a signal say a few words. After the repeated sound notification your speech should repeat. If you don’t hear anything in response, the problem is with the headphones and microphone not properly connected;

If the answering machine does not reproduce your speech, make sure that the correct audio device is installed. It is easy to do this - go to the program settings, then go to the “Audio Devices” menu item, the check mark should be set to “Audio Output”;

Repeat the call to the robotic interlocutor. If your efforts did not bring the desired results, adjust the sound of the computer or laptop. To do this, you may need to reinstall the drivers with which the drive was attached to the device. If he is lost, finding the necessary ones will not be difficult on the Internet. We advise you to download skype for windows 8 the latest most current version.

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This article will address the topic of Internet communication difficulties. Often there are situations when the interlocutor in Skype is hard to hear. There may be several reasons for this. All of them will be considered below. And our tips can help you when you can’t hear someone in Skype. First of all, all the necessary equipment must be correctly configured for communication in this program. Indeed, without it, virtual communication is pointless.

In "Skype" can not hear the interlocutor: why?

You called Skype to your friend or acquaintance, but you cannot make out what he says. This is quite inconvenient and needs to be fixed. First of all, you need to understand what the problem is, because of which you can not hear the interlocutor in Skype.

There may be several reasons. The first is a problem with the device that plays the sound (speakers or headphones). The second reason may be a malfunction in the microphone of your interlocutor. And, of course, you can’t wait for quality communication without a stable connection.

Problems with speakers

You called the interlocutor: he hears you, and instead of his voice you observe absolute silence. Most likely a problem with your playback device. Check if the device is connected to the port in the computer.

If this is all right, remember if you have drivers installed on your computer. If not, your PC will not play any sounds or music - including the voice of your interlocutor. You can verify this by turning on any music on the computer. If you can’t even hear it, try installing drivers for your sound card.

Also, the cause may be muted sound in the Skype program or in the computer. Go to settings and check. The same thing needs to be done in Skype: having chosen “Tools” in the upper panel, click “Settings”. Next, select the “Sound Settings” section. Check if the mixer is at the minimum level and the correct device for playback is selected.

Problems with the interlocutor’s microphone

If everything is in order with your speakers, the reason why you can’t hear the interlocutor in Skype may well be problems on his part. This may be a malfunctioning microphone. Your interlocutor should check the correctness of the microphone connection and its detection by the computer.

If this is all right, you need to see if the correct sound transmission device is selected and whether the microphone volume is at the minimum mark.

Your interlocutor will be able to check the operation of your microphone by saying something in it. If the mixer line changes, then the device is working. If nothing happens, then most likely the microphone of the other person is malfunctioning. This is one of the reasons why you can’t hear someone in Skype.

Communication problems

A frequent communication problem in Skype is the quality of communication. If one of the interlocutors has a weak transmission speed, the other will hear it only partially. There may be an intermittent signal or intermittent loss of sound. If all these “symptoms” are present, the problem is communication problems.

Often the Skype program itself reports that you have insufficient Internet connection speed. In this situation, the call ends. This problem, unfortunately, is the most difficult. Maybe the provider (yours or the interlocutor) is doing the technical work. Or there are temporary problems. And when everything is normal, you can communicate. But if this does not stop for a long time, most likely, the speed of your Internet connection is simply not enough. In this situation, you need to change the provider in order to get a faster connection.

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