Many people buy an iPhone with the firm belief that they've got a reliable, bug-free device that will last them at least a few years. As a rule, this belief does not last long after the purchase :)
In general, it is not clear where the strong belief was formed that Apple's technology is reliable and never breaks. Breaks and how! Anyone associated with the repair of equipment, be it an Apple official service center or a small workshop, will confirm this to you. Yes, you can see it for yourself: in search engines, queries like "replacement of an iPhone under warranty", "an iPhone is broken", "a warranty ipad repair"Etc.
IPhones are particularly problematic with reliability. Only a couple of months have passed since, and a large number of their users have already managed to contact service centers with various kinds of problems and breakdowns: the screen is backlash, focus is not focused, a problem with the front camera, etc.
In this article, we will tell you whether you should replace your iPhone or any other gadget for free under warranty, whether Apple products have an international warranty and what warranty repair problems you may encounter.
Features of the guarantee in the Russian Federation
Warranty service for Apple technology in Russia has its own specifics. Namely, the technique must be purchased in Russia and certified by Rostest (PCT)... In this case, you can count on:
- Warranty service for 12 months
- Free replacement of the iPhone (iPad, etc.) in case of identifying problems that have arisen through no fault of the user
Therefore, if you bought an iPhone in Russia, then it is protected and guaranteed by Apple. If within a year any problem has arisen with it (the camera stopped working, charging does not work, the screen blinks, etc.) - feel free to take it to the official Apple warranty service center. In most cases, you will simply have to replace it with the same new one because original spare parts Apple does not manufacture its products for repair.
Apple Authorized Sales Representatives and Authorized service centers you can find your city on this page: https://locate.apple.com/ru/ru/
But if your iPhone has scratches on the case, chips or other damage due to improper or negligent use, then you will be refused to replace the device. There are other reasons for denial of warranty service.
Reasons for denial of warranty
If you installed unlicensed software on your iPhone or used uncertified accessories, this is a reason for denying the warranty.
And one more surprise: if you bought your Apple device in the USA or in Europe, then you will almost certainly be denied warranty service on the territory of the Russian Federation! Why is that? What about Apple's international warranty?
As we mentioned, an iPhone must have PCT certification. If not, then according to Apple's terms warranty service in the Russian Federation is not required... In very rare cases, however, service centers in Russia accept both American and European devices, but to do this, we repeat once again, they are not at all obliged to do this under the terms of Apple's service.
How to find out the warranty conditions
Even before contacting the service center, you can find out for yourself the features of the warranty for your device. First you need to know him personal serial number ... For iPhone and iPad you need to go to "Settings" -> "General" -> "About this device".
For Mac: Apple menu -> About This Mac -> Overview tab.
Now, knowing the serial number, go to a special page on the Apple website: https://checkcoverage.apple.com/ru/ru/
This is a page for checking eligibility for warranty service and service support in Russia. In the upper window, enter the serial number, and just below - the code from the picture. Based on the results of the check, you will receive information about the warranty status:
If all three items are marked in green, then everything is in order - feel free to contact the nearest Apple service center. If the second item is marked in orange (the period has expired), then you will have to repair the device yourself, the warranty on it has ended.
The system will also inform you if your device was purchased outside the Russian Federation:
In this case, you will have to repair the device for your own money. However, it will not be superfluous to try to walk around Apple service centers - it may well be that one of them will accept your iPhone, iPad or other "apple device". There are such stories from users on the Internet. But we repeat once again that this will be their own decision, in this case they are not obliged to do so.
Paid device replacement
Apple also has a paid warranty replacement service option. This option is suitable when the device has become unusable due to your fault: it was dropped from a great height, drowned in a river, sat on the screen, etc. You can exchange such a device for a new one with a surcharge.
But here it was not without additional conditions: Your device shouldn't have been repaired... Otherwise, a paid replacement will not shine for you.
Apple International Warranty
โWell, what about the international guarantee?โ You ask. Isn't that its meaning, that having bought the device in any country, you can apply for a guarantee in any other country in the world? This is not entirely the case with Apple.
Apple International Warranty includes full device replacement if identified manufacturer's fault, for example, as was the case with iPhone batteries 5. The same is now observed in relation to the iPhone 6 and iPhone Plus - their problematic node is the camera, which either moves out, then stops focusing, etc.
In this case, you can contact any Apple authorized service center, regardless of the country in which the iPhone was purchased, and they will replace it with a new one completely free of charge. However, in the case of the Russian Federation, again, not everything is so simple: most likely, your iPhone without PCT will not be replaced, but sent to the United States, where they will decide on its further fate: either repair or replace.
Outcome
IPhones, iPads, etc. Apple products break at least as often as other manufacturers' products. Therefore, the hope that you will receive a reliable device for several years in the Yablofon may remain nothing more than a hope. The great excitement around iPhones has led to the fact that control over their quality in recent years has become much lower, and there are much more devices that get to service centers under warranty. Any employee of such a SC will confirm this to you.
You will say that American iPhones are better in quality than Russian ones? This is far from the case, there is no difference in quality - models for different countries differ only in the charger and documentation. Moreover, the whole Apple products produced in China, and there are no people on the conveyor who would sort the iPhones by country according to the quality of the final product: this one is good for Europe and the United States, and this unsuccessful one will go to Russia :) But there really is a difference in warranty conditions for different countries, and it is about her that we tried to tell in this publication.
First, by tradition, we present a list of iPhone models that are subject to an official guarantee in Russia (only such models are sold on UralCases.ru)
* only officially refurbished iPhones, which have recently been sold in Russia.
And so, the country for which the iPhone was originally intended is not important, but only its model number is important. Accordingly, all iPhones from Europe, and in the case of the iPhone 6s from America and Asia, can be returned under warranty in Russia, since they have a supported model number.
We check the eligibility for warranty service.
All iPhones come with a one-year warranty from the date the device was first activated (turned on). Accordingly, if you bought the phone on July 10, and activated it on July 15, the Apple warranty, unlike the store one, will be valid until July 15 of the next year, and not until July 10.
This date can be checked by entering the serial number or IMEI on the Apple website at this link.
After entering the number, we will see information on our iPhone:
The specified date is the end of the warranty period.
Where can I take my iPhone: to a store or to an official service center?
Free legal advice:
According to the law, the store has the right to conduct an examination up to 20 days, but the store will in any case take your iPhone to the same service center, but it may not do this on the day of your request, but later, depending on the employment of the staff. Thus, you can lose 5-7 days of precious time.
And so, it is much easier and faster to take your iPhone to an official service center on your own.
Addresses in Yekaterinburg:
Alster-Service - Krylova, 27, office 104, tel.
Free legal advice:
What to take with you and how is the process of returning the iPhone under warranty?
You only need to take the phone with you, the box and the receipt - these are optional, as the service representative will check the warranty period using the serial number in the Apple database.
You will be asked to describe in writing, in your own words, the problems that arise in iPhone operation, and draw up an act of acceptance of the phone for diagnostics.
Diagnostics usually takes a little time - within 7-10 days, and in case of a positive decision, the service will give you a new phone.
Yes, yes, Apple does not repair your phones, it just gives out a new device. This is a huge plus of the official Apple warranty.
Free legal advice:
In our practice, the replacement of a defective phone with a new one in 4 days turned out to be a record time. This is impressive.
How does the Apple warranty in Russia work when replacing an iPhone
Since Apple does not repair, but replaces with new ones certified for Russian iPhone under warranty, there are quite a few cases of replacing the device in the event of a breakdown of the camera or other components. And as a rule, after that, most owners have a question: is the replacement iPhone covered by the warranty now?
In this case, it would seem logical to go to a special section on Apple's website dedicated to the right to service and support. Here, by the serial number of the iPhone or other identification data, you can find out how much time is left until the end of the warranty on the device. It's only after replacing the iPhone with a new one that you may encounter the following message:
One of the readers, who officially changed the iPhone for a new one at the service center, drew our attention to this situation. He was embarrassed that there were only a couple of days left before the replacement before the end of the warranty period. We contacted Apple to clarify the question about this particular device.
Free legal advice:
In the conversation, Apple representatives said that since the iPhone was certified for Russian market, the service exchanged the smartphone for a new one, while the warranty for the new device is one year from the date the phone was handed over to the service. In other words, if you were given a smartphone on October 23, then the warranty on it will expire in a year.
As for the information from the site, which we talked about above, it may be displayed incorrectly, so you should not blindly trust it. If in doubt about your eligibility for warranty service, contact Apple Support.
The only thing that will be required when re-applying under warranty is documents from the service center that the iPhone was replaced with a new one.
Read Also iOS 11 iPhone X Problems
99 comments
Wow, how can you write to them online? (sent from AppleInsider.ru application)
Pheon, Go to apple.com and go to "Support", you will understand everything there (sent from the AppleInsider.ru application)
Free legal advice:
abu_hurayra, If you changed your phone under warranty - this phone is not new, but ref (usually they take the phone out of a small cardboard box, the phone is like a new one, i.e. with films, etc.) and the kit, the box remains from the previous phone. If you were given a sealed box from an iPhone, then yes, a new one, but they don't do that. Changed my iPhone 6 myself in the official Apple Store on 5th Avenue in Nude, due to clicks when clicking on the right side of the display and shifting front camera... Before the expiration of the warranty period, there were 3 days left, I had time) changed without any problems (only the device itself, i.e. it is refurbished). In general, the iPhone 6 is the worst Apple device in terms of build quality, every second screen is crunching or the front camera has moved ... (sent from the AppleInsider.ru application)
strawhat, Don't talk nonsense if you don't know! Apple changes the warranty devices to NEW and not refurbished ones. This follows from the warranty obligations of the company, which says about it.
Boris, An employee of the New York Apple Store personally told me this. (sent from AppleInsider.ru application)
Boris, I don't know where it is, but today in Kiev they gave me a refurbished one, although my phone died on the second day of purchase
Boris, and how do you think you can distinguish a restored iPad from an unrecovered one, if we imagine that under the guarantee you are given it without a box?
Free legal advice:
strawhat, how quickly did you change it? they bought me a device in washington, it broke (display) after 30 minutes. in russia a1660 is not supported in services. an acquaintance flies there for a day, I want to give her for a replacement. will be in time, do you think?
And who knows how to make sure that a fully working phone is accepted under warranty and a new one is issued. (there is a micro scratch on the screen, I want to change to a new one and sell ๐ and buy 7+))) now 6s) (sent from the AppleInsider.ru application)
GSMag, If there is an acquaintance there, he will arrange a replacement for you with a new one, they changed it for me, but now I donโt have such acquaintances ... (sent from the AppleInsider.ru application)
Isvara, Maybe that's why not :))) (sent from the AppleInsider.ru application)
GSMag, Why don't they want to change the new 6s? I use it for 3 weeks, NOT ONE protective glass does not fit, I have tried more than 10 glasses, 2-3 mm are peeled off in the ENTIRE CIRCLE, it looks ugly, what should I do?
Free legal advice:
Write an article about how 10.1 is now out, go (sent from the AppleInsider.ru application)
iOS 10.1 is out (sent from AppleInsider.ru app)
7+ plus changing due to processor hiss issue?
villain_bart, no, because this is not a problem 6+ also sizzles
DmitryA, 6+ is much quieter, I think in 11 months I will try to change it, this is not torture. since there is still dust under the glass of the camera, this is no longer a healthy topic with a dust-proof body on the day of purchase, a point has already appeared.
Free legal advice:
Recently also changed iPhone phone 6s to a new one due to the fact that he filled the old one while jogging (through the silent mode switch) (got caught in a rainstorm). We measured it for a new one in the end with my surcharge, since the case was not entirely guaranteed, the guarantee went from scratch, as described above in the article .... (sent from AppleInsider.ru application)
Ivanchmcsa, it's good for you, they replaced me with a new one with a surcharge, but with a guarantee for 3 months. I called Apple there they said that everything is as it should be, that the warranty does not apply for a year.
Ivanchmcsa, Tell me the address where you changed it? You are welcome.
natalya-76, SC Prestige, Kaluga, Herzen st., 16B (sent from the AppleInsider.ru application)
And why the term of telephone service is only 3 months. Then only for a fee I can contact those support. Who knows why this is so? (sent from AppleInsider.ru application)
Free legal advice:
By the way, I also had the same thing, they replaced it with a new one under the guarantee, but the guarantee was not displayed on the official website, but the guarantee was restored using papers from the service center about the warranty replacement of the device ...
So it is (sent from AppleInsider.ru app)
Isvara, What needs to be done to make the iPhone stop working well within a year. And change to a new one. This is why Apple has given up on car development. In a year, I dashed off 100 tons. Km, I came, you say that your light bulb in your headlight has burned out, and they are rolling out a new car for you. (sent from AppleInsider.ru application)
Isvara, There was a marriage of the front camera on the 6-ke. Changed to a new one, but convincingly said the type of warranty is 3 months, not a year. How is this to be understood? Iport store in St. Petersburg. On the website for warranty service, the picture is the same as in the article. On the second phone, for the one that changed the same front-end marriage. If you count the year, then there are three or four days left. What to do? Maybe you should run and change again? But since I was convinced that there was no guarantee, I threw the document into the second one, but I kept the check for the first one with a box. (sent from AppleInsider.ru application)
panterochka2282, Exactly the same situation about the iport and about the first six and about the second, with the exception that I screwed up the second phone with a camera that had moved out, and alas, the guarantee ended. So, do not listen to them about 3 months, you have a full-fledged warranty for a year or a little less (it seemed like 358 days worked out for me), the guarantee for the second device, according to the law and zpp, is confirmed by a check for the purchase of the first phone, paper from the ipport is not needed , in the internal database of authorized services there is a mark about replacement under warranty. As I did, after some time after receiving the second phone, I called Amos (another authorized SC in St. Petersburg) and, having called them, asked him to name the date of the end of the warranty.
Free legal advice:
beliyone, Thank you. I'll try to call tomorrow to start with the SC and the store, then unsubscribe๐ (sent from the AppleInsider.ru application)
beliyone, I called the service. Today is the last day (the second year from the first) when I can hand over the warranty. Those. bought 6-ku on October 31, 2014. Then on the next. year 24 October 2015 has already taken the second. As it turns out, a year has already passed. But two years from the first will expire today. In general, they said to come and change to a new one. I am very pleased. And all thanks to you. Thank you so much. A million hot ๐๐๐๐๐ (sent from the AppleInsider.ru app)
panterochka2282, Not at all, I'm glad you did it!
panterochka2282, Yes, a year warranty, unreasonable people sculpt a hat ... feel free to go under the warranty to hand over
Isvara, Thank you for the info and support, I would very much like to change it, since the crescent moon is a little annoying ๐ (sent from the AppleInsider.ru application)
Free legal advice:
Isvara, And thank you very much. I called the service. center, they said to come and change to a new one. I wrote above in more detail. Thank you very much and a million of you hot ๐๐๐๐ (sent from the AppleInsider.ru application)
Isvara, โบ๏ธ๐๐คEh, it's a pity that I'm married ๐๐ (sent from the AppleInsider.ru application)
Isvara, Very jealous ๐ (sent from AppleInsider.ru app)
Someone can give an answer unequivocally. Are they always replaced with a new one under warranty, or can they also replace a separate part? (sent from AppleInsider.ru application)
V.I., Change. Carry from the SC do not ssy. Then your device will be repaired in a film, wrapped, put on a showcase and sold for 5 tr less, "as the new one will be called" (sent from the AppleInsider.ru application)
Free legal advice:
xphone, I already wore it. The first time we changed it to a new one (the Home button creaked). The second time I carried a new one already issued and replaced the camera (dead pixel) without changing the iPhone. I would like to figure out whether in some cases a spare part is measured, as in my case, or should always be changed to new iPhone? (sent from AppleInsider.ru application)
V.I., I have the same crap with Se, the year is not over, all buttons except Home have been backlash. I bought it in the C-store, I'm waiting for the answer from them. What will happen next
When I got my Air 2, there was a problem with home button there were 3 days of guarantees for it, I changed it to a new one, I asked how fast is the guarantee for it? The answer was 90 days, but in my case this is why my device did not have a warranty period at all. If you have more than 3 months before the end of the warranty, the new device will inherit the warranty of the old one. That's all. (sent from AppleInsider.ru application)
Kutsenko, Yes, right now)) was it a messenger who imposed it on you))? (sent from AppleInsider.ru application)
ramazan1975, Well, judging by the article, iport sellers also hang noodles on their ears. I personally fell for the obvious marriage of the front-end. (sent from AppleInsider.ru application)
Free legal advice:
Three times in a row I changed 5 s and the guarantee always restarted. I changed it because of the backlash of the screen by the way. I canโt find anything in 6s, tell someone to jamb it, otherwise the warranty flies away))) (sent from the AppleInsider.ru application)
ramazan1975, You won't. They gave you a device that will never break. For already zadolbal to change, some losses with you. Regards Apple. :))?) (sent from AppleInsider.ru application)
And if the phone is not rst, bought in an online store, is the warranty valid for it?
And the new one is returned in a box sealed with a seal? (sent from AppleInsider.ru application)
villain_bart, the new one is just a purely device in the factory film, the box and your old accessories remain.
Free legal advice:
I changed in August in an authorized SC of an iPhone 6S + with a broken screen, I paid 25,000 rubles. I came home and punched the serial on the apple website, the guarantee is until December 14. The broken one had a guarantee until December 27. In the SC, they told me that apple is in charge of the guarantees. I called in apple I remember they said that the replacement devices have a 90-day warranty period.
Now the question is: me .. or what? and what should I do now? I, as it were, also counted on a one-year warranty for 25k and I'm still very upset because of this.
I bought a European 6s in April, a month ago a strip appeared across the entire screen, took it to the ASC in the Central Department Store, said a warranty case and issued a new phone. They also clarified that if there was a PCT, then the guarantee would be zeroed out and go on a new one, and since EU is a continuation of the current one - that is, until April. (sent from AppleInsider.ru application)
It is better to change under warranty through a store, for example in MVideo, even if Apple repairs the device, you can always refuse - return the money and buy new iphone... (sent from AppleInsider.ru application)
villain_bart, apple does not repair phones in russia (sent from AppleInsider.ru application)
Free legal advice:
yuraus, you have outdated information. In my device, the battery was replaced with a new one (the problem is the spontaneous shutdown of the device) in the ASC (TsUM, Moscow) under warranty. At the same time, my device does not fall under the Apple battery replacement program (since my device is from another, "normal" batch of devices). Model MKQN2RU / A
After replacing the phone, go to Settings to watch Phone model, it will start with the letter
M - (Normal retail) Regular retail model
P - (Personalized) Gift model / Branded engraving
F - (Refurbished) Refurbished / Refurbished models
Free legal advice:
N - device for replacement under warranty
If you were given something not for Bykov N
Then sue, but this is absurd, I changed 5 pipes and all the rules!
Not to be confused with the serial number, since all serial numbers begin with the letter F (sent from the AppleInsider.ru application)
Mihael, Well, this is good, because this is exactly for a replaceable guarantee (sent from the AppleInsider.ru application)
Free legal advice:
Denis_moscow, But a guarantee of only 90 days is given for this device, is this normal?
Mihael, Here I am not strong, since I changed 6 iPhone 3 times, there the guarantee was constantly updated, from the day the phone was turned on, 6 s changed a month ago, they also said that the guarantee was 3 months, but with all this, according to the legislation, a new phone, a new guarantee , and we have it for 2 years, although they write that it is a year. (sent from AppleInsider.ru application)
And how can a PCT warranty cover a device bought, say, in Svyaznoy, if you have lost a check? As I understand it, in Russia, there is nowhere without a check? ((So you can forget about the guarantee? Or maybe our narrow-minded stores will be able to pierce the phone by IMEI?
skywind, The check is not needed. (sent from AppleInsider.ru application)
V.I., needed! if you want a two-year warranty. as expected
Free legal advice:
skywind, The check is not required for a long time. (sent from AppleInsider.ru application)
And what about those who have something wrong with the American 7? Will it be changed to a new one or not? If yes! Will it be the American or the Russian version? (sent from AppleInsider.ru application)
niko9628, I have 7 (1660) with a defective screen, now I cook (((in Europe I will try to change
American probably does not have a warranty, the article was somewhere, which models are covered by the warranty
I changed my wife 6 times under the guarantee 2 times, each time the guarantee was extended by 1 year, from the moment I received a new phone.
The second time, there were 3 months left until the end of the validity period. The service center did not even ask for a check, they said they had all the infa in the database about repairs / replacements (sent from the AppleInsider.ru application)
Good day! I glue the protective glass on the iphone 6s, but it does not stick around the edge of the whole circle; it leaves, what to do and whether it is possible to change the device
Does it work on 5 .ะ1428 LTE? (sent from AppleInsider.ru application)
6s quickly discharges and shuts down! Warranty ends tomorrow! Can i exchange it? (sent from AppleInsider.ru application)
marina, The other day I received my iphone 6s at the TSUM service center, Moscow. The service center replaced the battery with a new one, while my device does not fall under the Apple battery replacement program. I called Apple, they said the replacement of the device with a new one or repair - at the discretion of the ASC. Model MKQN2RU / A
Guys, tell me - a couple of questions
The speaker wheezed after three months of use - the one that is spoken ...
At first I didn't pay attention - but now it's getting worse and worse - it's impossible to talk ...
There were no mechanical influences on the apparatus and did not come into contact with water either ...
Can I, by contacting a liaison, with a check and a box, in a liaison count on the replacement of an iPhone under warranty ...
And another question - I bought a phone in another city - but we have a liaison office - will they be able to receive my phone?
Thanks in advance to everyone who will respond ...
And yes - the conclusion suggests itself - the iPhones are not the same (((alas (((
Guys, tell me, it's okay if I handed over the 5s model a1457 under warranty, and they gave me a new model a1530, and with the wording in the act โrepaired. Change of imei due to replacement of parts. " Did the store (ulmart.ru) have the right to give me a phone that was intended for Asia? The situation is extremely strange, I did not find anything about such cases on the internet.
I would be very grateful for your answer.
I have an iPhone 7, the upper speaker stopped working well, wheezes and the interlocutor is not heard well, as if he is in the distance. The phone is under an official guarantee. Will they change it to a new one in the SC? or will they be repaired?
Good evening. Tell me please, I handed over the old iPhone under warranty, carried out diagnostics and said that they would replace it with a new one. How long will it take? Without a phone, itโs like without hands.
Hello, all the buttons except Home are backlash, I handed it over to the place where I bought it (C-store) I'm waiting for a response from them. What are the chances that the defect will still be confirmed? But seriously, the buttons play very much, the volume generally falls through strongly, I feel like it is a type of pressing, but it is not. The sound on / off button goes to the sides. At the end, Power already started to walk (visible visually) when pressed or when simply held over the surface of the button. This defect is very annoying (Iphone Se)
I got 6+ with a gray bar on top of the screen. In this case, under warranty, will they change to a new one or will this one be repaired?
Cracked display, change to original display?
I had one case - one client handed over the iphone under warranty, he received a new device (carcass) without a complete set, which means with a different IMEI. Having given him an act on the replacement of equipment, he turned to the trading company (the store where he had purchased it) and asked for a replacement with a new one in a box, and handed the replaced one to the store. No one knows this article on which it is possible to justify the traders that it is so necessary.
Hello! I have an iPhone 7 for a month, I have never dropped it in the water either! I found a broken pixel almost in the middle of the screen, took it to the store where I bought it (DNS) and took it for examination. Now I sit and worry if the roofing felts will be repaired, the roofing felts will be returned with this broken pixel, I just heard that there should be three or more with one bit pixel not being repaired! Now I donโt know what to do
And why I was given a new 5s phone for Israel under warranty. Model ne432hb / a
The same trouble, yesterday I received a phone under warranty, and it was assembled for Israel. Who knows what to do in this case
Tell me if I want to buy an iphone 6s (1688) but it is not the PCT, but I can replace it with an international guarantee, if there is anything to replace it?
Good day! Can you tell me, I bought a phone on 07/17/17, inserted a SIM card "no network" in the store where I bought it, sent it to the service under warranty. The service said they will remove the problem, or exchange it ... Do you always have to pay extra for an exchange? And if the financial situation does not allow. They said they would exchange it for free, users write ... they paid extra. Now I'm suffering (((
I have an iphone 7 jet black. I bought the phone 2 months ago. A week later, flickering stripes suddenly appeared on the screen and the sensor did not work. I called the official service center, dictated to imai, they said that the phone was in warranty. Now I want to understand, will they change it to a new one? If so, to what address should I take it? Thanks!
When replacing with a new one, do you have to pay extra?
No extra payment, nothing will be needed! Only if the phone is given a new one, it will most likely be restored and the box and the headset will remain from the old phone.
I handed over 5S under warranty, since the hom button crunched, and sometimes it was not pressed at all. They sent a new phone, well, as I understood now, it was restored. On the same day, I discovered that when talking on the phone, the interlocutor was very hard to hear. Now this one will also have to be handed over and wait the same 45 days? Or can they be required to pay in cash? the warranty on my phone was supposed to end in October
I took 6s in Mvideo, noticed a white pixel on the screen after 3 days, I thought let it not interfere)) On September 9, the warranty and Insurance ends) what to do?)
And I took it for 62 pieces)) I want to return the money
ramin1712, 1. warranty for equipment in the Russian Federation PCT 2 years for ZOZPP.
2. During this period, carry it with a statement to identify a factory defect. set the deadline to 10 days.
3. Wait and insist on a refund. Refunds are always possible if there is a manufacturing defect.
ramin1712, Bring it directly to the store! DO NOT do as I do in the service
bel179, Understand the articles correctly, do not mislead people. There is literally no such thing in the law.
IPhone 8+ button (HOME) does not work correctly no vibration, can they change the phone under warranty? there is a crack on the camera. the camera is working fine.
I ask for advice, suddenly someone faced a similar problem.
I handed over the iPad to the service center under the warranty for diagnostics (the home button crunched). The warranty period for this manufacturer ends tomorrow. Today the iPad has been replaced with a "new device". The service under the guarantee of a new device did not say anything. I came home, I check the activation of the device on the website, but there is no guarantee for this "new" from Apple, the iPad was activated 1 year and 3 months ago. Tell me please, is this generally normal? If I had known, I would have made a refund and better took a NEW one from the store!
Hello. I bought an iPhone 5s in May 2017, in December of this year, I found that the screen began to peel off when pressed, it crunches and there is a slight backlash and also began to hold the battery poorly, the phone is quickly discharged. May 2018
It is logical that there will be a guarantee for the new device, because during the exchange, another check is issued. In many checks and have it is prescribed
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IPhone Service Answer Center
More information about options iPhone service, about the guarantee and prices.
We will help you find the nearest service center.
How much is it?
The cost depends on the problem and the status of the eligibility for service.
How long will it take?
Check out the service options and choose the best schedule for your needs.
How do I get my iPhone repaired?
Apple offers many ways to get support and service for your iPhone. Choose the option that suits you best. You can find answers to your questions in our support articles.
Contact us
Contact us for advice from an Apple Support Specialist. We will help you solve the problem or arrange a repair. Prepare your iPhone serial number, Apple ID, and password before contacting us.
Identifying iPhone Models
Bring your device
For assistance with a face-to-face meeting, bring your product to an Apple Authorized Service Center or your carrier. Before doing this, make sure you know your Apple ID and password.
How much is it?
If the issue is covered by a warranty or consumer law, no fee will be charged. If the problem is not covered under warranty, the cost of service depends on the type of repair.
How long will it take?
Depending on the location of the service, it may be possible to check the status of the repair via the Internet.
Apple Limited Warranty Check
Apple's limited warranty covers iPhone and Apple accessories in the event of manufacturing defects, within one year from the date of purchase. Our warranty complements the rights provided by consumer protection law.
Our warranty does not cover accidental damage or damage resulting from unauthorized modifications. See warranty for full details. You can check your warranty status online and update your proof of purchase if there is an error in our records.
Apple Limited Warranty Terms
Out-of-warranty service
Repairs are considered out of warranty in the following cases.
- Your iPhone was purchased over a year ago.
- There is a problem with your iPhone that is not covered under warranty or consumer law, such as accidental damage or damage from unauthorized modifications.
We may be able to perform an out-of-warranty repair or device replacement for a fee. As a replacement for the iPhone, a new device or equivalent is provided in terms of performance and reliability. Apple's limited warranty is in addition to your rights under consumer protection law.
Battery maintenance
If your battery has a manufacturing defect and is covered by Apple's limited warranty or consumer law, we will service it free of charge. Our warranty does not cover wear and tear arising from regular use.
We may need to test the iPhone to find the cause of the battery problem. If the warranty is not valid, you will be able to replace the battery for a fee.
Screen repair
If iPhone screen cracks accidentally, you can have it repaired at one of our authorized service centers. The cost of such repair depends on iPhone models and from the presence of any additional damage. Damage caused by accident or mishandling is not covered by Apple's warranty, so you will have to pay for non-warranty service. If your screen is cracked due to a manufacturing defect, it is covered by Apple's warranty and consumer protection law.
An Apple Authorized Service Provider will perform diagnostic testing to determine if your iPhone needs additional repair. You will also be given an estimate of the cost of the repair. Service centers set their own prices. Repair costs will vary based on iPhone model and additional damage.
Apple accessories
Apple-branded accessories, including power adapters, are covered by the Apple warranty and consumer protection law. For information on their service, contact your telecom operator.
Apple Accessories Limited Warranty Terms
Preparing for iPhone Service
- Create a backup iPhone copy With using iCloud or iTunes. Backup copy will be required to restore your data in case it becomes necessary to reset the operating system or replace your iPhone.
- Make sure you remember your Apple ID and password.
- If your iPhone has a SIM card, remove it and save it.
- Leave cables and other accessories with you when sending your device for service.
- Check out detailed instructions to prepare your iPhone for service.
IPhone Backup
After service
It is possible that when you pick up your iPhone after repair, you will find that it is new operating system... If your iPhone uses a SIM card, insert it. Turn on your iPhone and follow the instructions on the screen. After completing the setup, restore your data from the backup.
We provide a 90-day service warranty, including replacement parts, for the remainder of the Apple warranty period, whichever is longer. We provide this warranty after every service provided by Apple or an Apple Authorized Service Provider. This warranty is in addition to the rights provided by consumer protection law.
Hello everyone!
Istria is mine, but it is worth making a few clarifications:
1. At my own peril and risk, I swam with X in the pool in Luzhniki and was fully aware of the possible consequences :) This lasted two hours, plus there was a very heavy downpour. I took pictures / videos under water, dived with my phone, in general I used it very actively. At the same time, music was playing from the JBL Flip 4 (by the way, the speaker survived both immersion and a long stay in the rain).
1.1. By the way, about the consequences: the phone behaved well for two hours, with the exception of the loudspeakers that got wet and refused to work. About half an hour after leaving the pool, FaceID refused to work (only later I thought that the sensor might be normal, but not working due to moisture on the lenses). After another half an hour, the screen went green, then the whole thing turned green (by the way, I wonder why it was green), while the phone clearly worked (there was a vibration response when switching to silent mode) and managed to dial the rescue service. Then it turned off (the charge ran out, it was less than 10%).
2. I had no illusions about the warranty, but at first I decided to dry the phone on my own. It would be possible to take it to the informal for a normal drying, but after their work, no ASC will take the phone in hand, so for three days the phone was dried at home in a warm ventilated room. In addition, after the "drying", sooner or later there will be consequences, although it was important for me that the phone survived until the next iPhones were released in September))
3. The phone was in working order all the time. I was even able to recharge it and was able to connect it to a PC to make a copy, but the phone was locked, the screen behaved inadequately (sometimes it worked, sometimes it was covered with green stripes), so I broke off with a copy (fortunately, I put 12b3 for two or three weeks back and made a copy then).
4. The phone went into a cyclic reboot, when on the third day of drying I decided to reboot it in the hope that FaceID would recover. It didnโt get better, and the phone didnโt turn on any more: an apple appeared for 5 seconds and then went out again, and so on endlessly :)
5. On the 7th, I arrived at MacLabs. While driving, I tried to dry the phone in the nozzle of the air duct. By the way, the method seemed effective to me, but I didn't have much time. At the reception, the girl immediately noted that my phone was flooded (everything is clear from the lenses in the photo in the article). At the same time, no one looked at the indicator of moisture ingress: I blunted, but the receptionist girl - I donโt know :) The act of admission says so: signs of liquid damage. The girl immediately said that it was extremely unlikely that something would be done, for sure no one would be involved in repairs, so my only promising option would be a complete replacement for the money. This did not upset me, but I left the phone for the experiment for the sake of it.
6. Periodically, through the site, I requested the status of the repair. I was answered in the mail twice and both times they said that they were waiting for the delivery of a new device from Apple. I received no answer to the counter question whether my case was recognized as a guarantee. However, in a chat on the site, a service employee assured me that if the letter does not say anything separately, then my case is obviously a guarantee. On the evening of the 13th, I received confirmation that I could go to the service for the phone.
7. On Tuesday, the 14th, I rushed to Chongarskiy in MacLabs. There, the young man kindly gave me a new one, sealed in film X, took an autograph and went about his business, leaving me in complete incomprehension of what had happened and with a new phone in my hands.
8. Instead of an epilogue: the phone is not a PCT, so the warranty continues to be valid (apparently, this is Apple's policy, I don't mind at all) until 11/30/2018. In the act of issuing a new device, the reason says: "When restoring via iTunes, error 4013". And that's all. There is no mention of liquid ingress or anything like that.
There are situations when a phone of such a well-known brand as an iPhone breaks down and there is such a problem as changing the IPhone under warranty to a new one. Questions of this kind often arise: is it possible to exchange it within the country or is it impossible? How to get money back for an iPhone under warranty?
The popularity of the iPhone is gaining momentum more and more, it has become an indispensable means of communication. Users appreciated its functionality, there are positive reviews. People are willing to pay a lot of money. The shops household appliances and electronics (for example, Eldorado, Euroset, MTS) offer a large selection different models IPhone. The realization that this is not a cheap purchase makes people try to be more careful with the new phone. But anything can happen, I didn't like the color, the brand. Or if it turns out that an expensive purchase deteriorates, breaks down, there is uncertainty - to return, to repair it or not. Then how much will it cost in money?
How to change an iPhone under warranty for a new one? It is not always possible to keep track of your gadget so that nothing happens to it. For example, a child can take the phone to play - he decided to check how he swims in an aquarium with fish. The guy was walking down the street somewhere, talking on an iPhone, did not notice the steps and stumbled - the phone fell and crashed. Or six months after the purchase, the new iPhone began to dull a little - Charger does not "see", spontaneous switching off and on. Very unpleasant moments in life. A swarm of questions appears in my head - what to do, where to go? Buy a new phone or send it in for repair? Can you exchange? etc.
Buying a new iPhone instead of the old one is no longer affordable for many. If you give it back for repair, then there is also a catch here - you cannot buy original spare parts. And if you try to order from Chinese sites, it will only get worse. So we must try to pass it. How and where to return an iPhone under warranty? The correct solution would be to replace the iphone under warranty with a new one at a service center.
It is mistakenly believed that it is long and dreary. Literally - he came, gave the broken defective iPhone (if it is under warranty), presented a new and whole one, of the same model, and even free of charge. You don't have to give anything else with it - not headphones, not a charger, not a box. Yes, it's that simple, fast and economical. In Russia, this is all innovation, in Europe or the United States, it is already commonplace.
The main thing is not to run into scammers - unofficial suppliers can import phones. The risk is that the warranty, which is extended to all these iPhones, imported into the territory of Russia legally, does not apply. This means that there is no such simple algorithm, on the contrary, there will be more problems.
Do not forget that there are certain limitations. They are connected with the fact that not every broken phone can be returned.
If the following cases were the cause of the breakdown, then the iPhone cannot be replaced free of charge:
- the iPhone manufacturer is an American company;
- the iPhone has been misused;
- water has entered the device;
- the phone was stolen, any other accident;
- the serial number of the phone cannot be read;
- not repaired in a service center.
If there was a defect from the above, then, unfortunately, you can replace the working device only if you pay money.
Also, if the battery was faulty, the battery does not hold well; chips, dents in the case or any protective coatings are out of order - the iPhone is also not subject to warranty replacement.
Phone exchange term
When a breakdown is revealed, they rack their brains - the iPhone has broken under warranty, where to go? You do not need to go to the store to return it, where it was taken - it will take a lot of time, and itโs also wasted. It is necessary to immediately contact the service center - it is better to return the phone there. There they will make an exchange as soon as possible.
It's important to know:
- After purchasing an iPhone, the warranty is 1 year, during which you can exchange for a working device for free.
- After the iPhone has been returned free of charge under warranty, the replaced iPhone receives a warranty period for another 1 year.
Basically, the buyer has 2 years of warranty in stock. The phone exchange takes place in the shortest possible time. According to the law, this is 14 days, but for a service center this time is reduced by almost half - very quickly and efficiently.
There was a nuisance - your beloved iPhone broke down under warranty, what should you do?
Replacement of a non-working iPhone under warranty with a new one can be carried out:
- during the warranty period free of charge;
- during the warranty it is paid;
Free replacement is carried out on condition that the phone has only a manufacturing defect (the pixels have moved away, the front camera has shifted, or a chip on the glass). If it was the fault of the owner of the phone, then you will have to replace it and pay a little extra for this replacement from your own wallet. The amount is not very large, so you can use this service.
For example, Katerina has an iPhone 7 plus. He broke a little - the screen is in the "cobweb". It is possible to fix it here. The iphone 7 plus glass is replaced under warranty for a new one, having paid for the repair.
In general, they can refuse to replace them only if the phone is completely broken (the body is bent, the display is completely disfigured). They will also refuse to replace it if the iPhone has "insides" outsiders, not "iPhone".
All actions associated with exchanging a phone for another are slightly different, depending on:
- An iPhone of proper quality, no manufacturing defects.
- The iPhone is of poor quality, with defects (not caused by the buyer's fault).
In both cases, there will be no recalculation - changing the color of a phone of exactly the same brand does not change its cost. It may happen that the seller does not have the exact same brand, but there are other iPhones, the cost of which is different. Here you will have to recalculate the cost, or the buyer has the right to refuse to buy another phone. The seller will return the money paid.
But sometimes there are cases when a person bought an iPhone for 30 thousand rubles, and later, when he came to change it, the price changed either upward or downward. That is, the price changes for the same smartphone.
In the case of a markdown, the buyer exchanges his old iPhone for a new one, and the seller must return the money that makes this difference in price. If the phone cost 30 thousand rubles, for this amount it was bought, and became 25 thousand, the seller gives new smartphone and 5,000 on top.
If the price has risen, then the actions are exactly the same, but from the side of the buyer. The phone cost 23 thousand rubles at the time of purchase, when the buyer came to exchange it, it began to cost 25 thousand rubles. The buyer pays extra for the missing 2 thousand rubles.
When returning an iPhone, the buyer must, in addition to the phone itself, grab the documents:
- your passport;
- purchase receipts (if any).
If receipts or other documents confirming the purchase of a smartphone have not been saved, then according to the Government Decree "On the rules for the sale of certain types of goods," the buyer can refer to witnesses. If there are none, then you can ask to show video from CCTV cameras - this will also be evidence.
In addition to the passport and receipts, you must provide a warranty card if the smartphone under warranty was of inadequate quality.
If the phone was purchased from an online store
More and more people use Internet services. And buying different things, from the smallest and most insignificant, to large and complex in their own technical specifications, becomes commonplace.
The phone was bought on the Internet online, but due to the fact that the buyer was not satisfied with something in it, there is a need to return it. Provided that it works properly, there are no defects, then you can refer to the decree of the Government of the Russian Federation "On approval of the Rules for the sale of goods by remote means."
According to this law:
- The buyer has the right to refuse any product (except for individual orders), i.e. return the phone at any time before handing it over to the buyer.
- If the phone has already been transferred, then this can be done within 7 days.
- The iPhone can be returned if its presentation has been preserved, the box has not been thrown away, all documents are in place, and the receipt of payment for the goods has been preserved.
Given these provisions, do it right, then returning the iPhone will be a hassle-free process.
How to exchange your iPhone under warranty for a new one? Sometimes you have to deal with such sellers to whom you cannot prove anything - they stubbornly refuse to do anything. It becomes very problematic to come to the store and exchange the phone for another. Be that as it may, the seller will still have to take the phone. Either exchange it for another color if it is completely serviceable, or for subsequent verification if it is defective.
The check must be done in order to find out whether the human factor is to blame here, or is it a malfunction when the phone was assembled at the factory. This check is called examination.
It should be borne in mind that:
- the seller is required by law to accept the telephone;
- the buyer has the right to attend the examination;
- in case of disagreement with the results, the buyer has the right to write a claim.
The test results can either be positive, that is, there is a manufacturing defect and the seller must exchange the phone. If the answer is no, then the buyer will have to pay for the repair of their smartphone from their own money.
But for some reason, the seller may not agree with the verification results. He does not believe the person that the phone has manufacturing defects. In this case, he can send the phone for additional examination.
If the seller's doubts are confirmed, then the buyer will have to pay money for the additional examination. Plus, you also have to pay for the storage of the phone with this seller.
Does the seller refuse to exchange the iPhone even after checking? You can write a claim to the name of the store director. Write, sign, make a copy. The original remains in the hands of the seller, and ask him to sign on the copy.
If the seller does not agree to sign, then you can cheat - send this application via Mail (by registered mail). In any case, the store employees will have to sign for the delivery, thereby confirming the validity of the claim.
One of the means to restore justice is to go to court. Because the sellers in the store may begin to refer to the fact that during the diagnostics no breakdowns were detected and the buyer is blatantly lying.
So it's time to go to court to complain about the actions of the store. Your best bet is to hire a good lawyer to do this. Then the store will definitely be obliged to issue another iPhone, instead of the old one.
If the seller does not agree to return money for a phone that has expired or has not been installed
In a situation when a defect appears in the phone, moreover, of a production nature, and the warranty on it has expired, it seems that nothing can be done.
But in fact, you need to act as follows:
- An examination is carried out at the expense of the buyer, because the warranty has already ended, the buyer will have to prove that the malfunction in the phone is not his fault.
- If the seller, in case of confirmation of a manufacturing defect, refuses to replace - write a claim, then, if it does not help, file a claim with the court.
The procedure is exactly the same as when replacing the phone under warranty. If the smartphone's warranty has not been established, then it is established by law - it is 2 years.
Apple certified repair and maintenance services are available from Apple Authorized Service Providers. Their technicians are trained by Apple. They provide high quality service using Genuine Apple parts. Apple provides support for these repairs.
How long will it take?
Many Apple Authorized Service Providers perform some repairs (such as screen repairs) on the same day. If a technician needs to send your iPhone device Apple Repair Center and they will tell you when it can be picked up.
How much is it?
After examining your iPhone technical the specialist will advise the total cost of repair or replacement. In some cases, repairs may be covered by an Apple warranty or consumer protection law.
Screen repair
A cracked iPhone screen can be replaced by an Apple Authorized Service Provider.
All of these centers use original Apple parts and precision engineering to ensure your screen is as good as new when repaired. In some centers, service is provided on the same day.
Battery replacement
Apple's limited warranty covers a battery that is defective as a result of a manufacturing defect, but not batteries that deteriorate with normal use. The cost of replacing the battery depends on the iPhone model and whether the issue is covered under warranty or consumer protection law.
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