Often there is no money in the account, but an urgent need to make a call. In this case, the Help MTS service will come in handy. It will allow you to make a call and talk to another subscriber.
The presented offer allows making calls within Russia and in roaming at the expense of the called subscriber. No money in your account? You can request payment for the connection from another client.
How it works:
- You are dialing a special number.
- Another user receives a call offering to pay for the call.
- If he agrees, then a connection occurs.
Important - this option is only available for calls to MTS clients. The operator can exclusively manage the accounts of its users and charge them for the call.
Advantages
What are the advantages of this option?
- You can urgently make a call to another subscriber.
- The Help service on MTS is available to all clients.
- It's pretty easy to ask for it.
- You can make an unlimited number of calls at the expense of others.
- The option is available not only for local calls, but also in roaming.
- The conditions for it are as simple and understandable as possible.
- It can be very useful in a variety of situations.
Use this option only in emergency cases. Some try to use it to save money, but it is not entirely correct to shift the payment of calls to other subscribers.
How to activate the Help out service on MTS?
To use the Help MTS option, you do not need to dial the activation number. The service is activated by default on most tariff plans. All you need to do is create an appropriate request to make a call that is paid for by another customer.
Help MTS service - how to call?
How do I call at another person's expense? There are two ways:
- Dial 0880 (phone) and press the call button.
- Call 0880, then enter the mobile subscriber.
The client will receive a call from the system. The robot will offer to pay for the call, if it agrees, the connection will be made. After the end of the call, the cost of the call will be debited from the subscriber according to the current tariffs for the option.
When in roaming, you can send a USSD request - * 880 * number #.
The client will also receive a call from the system with an offer to pay for the conversation with another subscriber. He can agree or refuse the connection.
Create a personal list
Personal list - the ability to create your own filter. Do you want to refuse to pay for calls for specific numbers, or give others permission? Then it's worth setting up your own list.
Connecting this function will not cause problems. You need to dial the request * 111 * 785 # to activate. In the future, you can customize the list, add specific numbers to it.
White list
The whitelist is the people you allow to make calls at your own expense. Calls will be made automatically, you do not have to manually confirm the connection with the subscriber each time.
How to add a number to the list?
- Send SMS "22 number" to 8800.
- In the menu, upon request * 880 * 0 #.
- Dial * 880 * 22 * phone #.
Removal:
- Send the message "23 number" to 8800.
- In the menu, upon request * 880 * 0 #.
- Dial * 880 * 23 * phone #.
Black list
Blacklist - clients who cannot call at your expense.
If some acquaintance abuses the service, then you can refuse to continue receiving paid calls.
How to add a user to the list for blocking?
- Send message 26 to 8800.
- Dial the request * 880 * 26 * number #.
- Go to the menu * 880 * 0 #.
You can remove a person from the blocking list in the following ways:
- Go to the menu * 880 * 0 #.
- Send message 27 to 8800.
- Dial * 880 * 27 * phone #.
Who can use the option?
All clients of the company can use the service. Some tariff plans have additional restrictions, but they are extremely insignificant.
The option is enabled by default for all subscribers.
Option cost
It is important to know that the cost of calls when using this offer does not depend on the tariff plan. Conversations are paid for according to a separate price list:
- When in the same region - 2 r / min.
- If subscribers are in different subjects of the Federation - 3 rubles.
- With intranet roaming - 8.9 rubles.
When using the option, additional discounts for calls do not apply. Therefore, it is necessary to use it as a last resort, when there are no funds in the account and an urgent need to make a call.
How to disable the help out service on MTS?
It is impossible to deactivate the Help MTS service. It is activated for all subscribers for comfortable use of the option. There is no subscription fee for it, the funds are debited only after the call.
You can prevent other people from making calls at your expense. To do this, you need to send a message with the code 30 to 8800. Deactivation will take place, no one else will be able to call at your expense.
As part of our articles, we have repeatedly drawn attention to the fact that modern mobile operators offer many options for continuing to use services even if the subscriber's account has a zero or negative balance. There are services such as "Promised Payment", or the possibility of transferring funds between subscribers, but MTS also has such a service as "Help" (sometimes it is mistakenly called "Call at the expense of a friend" or "Call at the expense of the interlocutor". And we will consider it today, having analyzed the main nuances and conditions for connecting this option.
Service "Help out" from MTS
Unlike offers, within which the operator provides its subscribers with a loan, or allows you to send funds from one number to another, the "Help out" option gives customers access to the ability to call and send text messages at the expense of recipients.
That is, if you have no funds in your account, you can make the necessary calls as well as send important text messages. Only the recipient should be notified of this, since MTS will not allow anyone to simply use the connection at the expense of other subscribers.
How to use the "Help out" service on MTS
The first thing to note is the issue of connecting the service. And here everything is extremely simple - the option does not require activation, since it is enabled for most tariff plans out of the box by default. Thus, when it comes to using cellular services within the "Help out" option from MTS, subscribers only need to know the subscriber's number and the methods of dialing it.
How to call on the "Help me" service from MTS
To do this, dial the phone number of the interlocutor in the format 0880XXXXXXXXXX, where XXXXXXXXXX is the phone number of the called subscriber in 10-digit format. In addition, if you do not want to use this method, or if it seemed difficult to you, you can simply make a call to the number 0880 , after which the automatic voice of the informant will prompt you to enter the number of the called subscriber in the standard 10-digit format.
On the other end of the "wire", the receiving party will see a standard call on the display of his phone, upon answering which the subscriber will be notified that the call will be paid by him. If the subscriber agrees, he will need to press the "1" key, if not - on "0". You can find out about the price of an incoming call by pressing the "2" button.
It is worth noting that if during a call the subscriber is busy with another conversation, as a result he will receive an SMS message with a request to call back the subscriber who called him earlier.
How to dial and send SMS within the "Help out" option from MTS
Here, the algorithm of actions is approximately the same. The message is dialed in a standard format, but the recipient's number must be specified using a prefix. As a result, the recipient's number should have the following format: 5880XXXXXXXXXX, where XXXXXXXXXX is the subscriber's number in 10-digit format.
The receiving party, when sending an SMS message, will receive a request with a notification that the message will be paid by the recipient. With the consent of the subscriber, the SMS will be successfully sent and delivered.
The cost of using the "Help out" service on MTS
The cost of the service means that the receiving party pays for calls in accordance with the following tariffication conditions:
- Provided that both the calling and receiving subscribers stay in the home region, tariffing is carried out at 3 rubles per minute;
- Provided that both parties of the call are registered and stay in different regions, billing is made at 5 rubles per minute;
- If the calling subscriber is in roaming within the country, billing is carried out at 8.90 rubles. in a minute.
Payment for all text messages is made at the rate of 2.72 rubles. for 70/160 characters of the text in Russian / English letters, respectively. If the number of characters is exceeded, payment is made in a double format.
MTS "Help out" how to make calls in roaming
A very convenient function provided in the terms of provision of the service in question is that you can use it even if you are in international roaming. Of course, in this situation, the cost of calls to the receiving party will cost much more, but there are different situations in life, and sometimes "Help" can really help out in the event of all kinds of force majeure situations.
In order to make a call at the expense of a subscriber in Russia, his number must be dialed in the following USSD request format: * 880 * XXXXXXXXXX #, where XXXXXXXXXX is the subscriber's number in 10-digit format.
The recipient of the call will see a standard call, upon answering which he will be asked to pay for the incoming call, reject it, and also listen to information about the cost of the incoming call.
The cost of such calls will cost the receiving party 20/80 rubles per minute for most of the CIS countries / other countries of the world in which the calling party may be.
How to disable the "Help" service from MTS
Another issue that needs to be paid attention is to transfer this option to a disabled state. It should be noted once again that the option is offered for use completely free of charge, and is active for all TPs by default. Therefore, the possibility of turning it off is absent, and, by and large, is irrational.
Using the "Personal List"
Finally, you should also pay attention to the use of an additional parameter for the "Help out" option, called "Personal list".
It is easy to guess that every time a call comes in in the “Help me out” format, it is not very convenient to listen to a message from the automatic system, and then reject or receive the call. It is for this purpose that the specialists from the MTS company have developed special lists: white and black. You can add subscribers to them, from whom calls in the "Help out" format can be received without confirmation, or for whom such an opportunity must be blocked altogether.
This is a very convenient suggestion for adding to the whitelist, for example, your relatives.
You can activate the "Personal List" service by using a USSD request *111*785# ... If you later decide to disable this option, you can also do this using a USSD request, which looks like this: *880*0# ... You can also send an SMS message with the text "thirty"(without quotes) to the number 8800 .
As for the use of the service, here the configuration also takes place through simple commands. So, for example, you can add a subscriber's number to the white list using the following query options:
- When entering the code *880*0# and further selection of item number 2;
- When sending a message to the number 8800 ... In the text of the message, you must specify "22 * phone number to be added to the whitelist"(without quotes);
- When entering a USSD request * 880 * 22 * phone number #.
Adding to the black list is carried out in the same way, however, instead of using the number "22" in a USSD request or SMS message, you must send the number "26".
Each of us at least once got into a situation when the money on the account suddenly ran out and an urgent need to call.
Even if the SIM card is blocked due to lack of funds, MTS subscribers have the opportunity to make a voice call in any situation. Using the "Help out" service, you can call at the expense of the interlocutor, while the call will be absolutely free for you.
With the help of the "Help out" service, even with a negative balance, you can make a call at the expense of your interlocutor, who will have to confirm that he agrees to pay for the call. This service does not require activation and is available to all MTS subscribers throughout Russia (Except for subscribers with the “Cool” tariff activated).
How to call MTS at the expense of a friend?
- The first method is the simplest: we dial 0880 and the number of the subscriber we are going to call, after that the call button.
- The second way: we first dial 0880, wait for the answering machine's answer. Next, we follow his prompts and dial the number of the called subscriber in ten-digit format without +7.
After pressing the call, you will have to wait for a while. Your interlocutor will receive a voice request to confirm that the call is being made at his expense. To confirm the call, he needs to press 1, to cancel - 0. If he pressed 0, you will hear a voice message that the subscriber rejected the call.
- Ability to find out the state of the mobile account of family and friends.
How to deactivate the "Help Out" service?
If you do not want to be called with a request to pay for someone else's call, use the “Prohibit the“ Help Out ”service, which can be connected in one of the following ways:
- Using the USSD command * 111 * 2158 # ;
- Using the "Internet Assistant" in your personal account on the official MTS website mts.ru
- By sending an SMS to number 111 with the text 2158 - to activate the service and 21580 - to deactivate it.
We would like to remind that for the calling subscriber on the “Help me out” service the call is made absolutely free of charge. For the receiving party, the call is paid according to the current tariff. If the tariff of the called subscriber assumes “unlimited” calls, the conversation will still not cost him free of charge. The call will be charged from 0.50 rubles. per minute of conversation, depending on the region. To find out how much the conversation will cost you - when the call comes in, press 2.
20 or 100 bonus minutes for calls in the home network in Russia -.
If you make a call at the expense of an interlocutor who is in roaming, then the cost of the call is additionally charged at the appropriate rate.
You can get detailed information about MTS services on the website www.mts.ru, in the MTS contact center at 0890 (for MTS subscribers) or 8-800-250-0890 (for subscribers of other operators) and in any MTS showroom.
It should also be clarified that the "Help Out" service is valid only for the MTS network and does not provide for calls to subscribers of other operators.
"Black" and "White" lists of MTS
If you do not want to confirm or reject incoming calls every time, MTS provides an opportunity to add any subscriber to the “black” or “white” list. Being on the black list, the caller will be rejected every time he tries to use the “Help me out” service and make a call at your expense. Accordingly, contacts from the white list will be able to call you without confirmation. A maximum of 10 numbers can be stored in both lists.
"Help out" from MTS provides the operator's subscribers with the opportunity to call within the country, as well as in roaming at the expense of the subscriber. In order to use the service from a mobile in Moscow or any other city, you will need:
- dial a special number,
- on the other end, the interlocutor receives an offer to pay for the conversation,
- if he agrees, the call will be paid for by him.
MTS "Help out" how to make calls in roaming
This mts service is convenient because it can be used even when the subscriber is in international roaming. It is clear that in this case the call to the receiving subscriber will cost much more. In the event that a call is made to a subscriber who is in the country, then you need to make a request in the format * 880 * XXXXXXXXXX #. In this case, the money will be debited from the account of the second subscriber, but he will only see the incoming call, and after that he will be asked to pay for the call.
Service usage cost
The cost in this case will not depend on the terms of the tariff, the price is as follows:
- calling the same region will cost 2 rubles per minute,
- if the location of the subscribers is positioned as in different regions of the country, then the cost of the call will be 3 rubles per minute.
- Intranet roaming will cost 8.9 rubles.
Additional discounts will not apply when the option is provided.
How to activate and deactivate the "Help out" service
In order to use the option, you do not have to perform any actions. The fact is that the "Help" service from MTS is activated by default on most tariffs. To use, you only need to dial the desired combination. Accordingly, you cannot turn off the option in any way, there is no monthly fee for such an opportunity. The balance is charged only after making a call. If necessary, you can prohibit users from making calls at your expense, for this you need to send a message with the code 30 to.
Complementary lists: black and white
A personal list is an opportunity to create your own filter. There is a special whitelist, which is a list of people who are allowed to make calls at your expense. Calls will be made automatically, without having to separately confirm the ability to speak at your expense each time. To whitelist a number, you can:
- Send SMS "22 number" to 8800.
- In the menu, upon request * 880 * 0 #.
- Dial * 880 * 22 * phone #.
With a blocked phone or a small amount of funds on the balance, MTS provides its customers with the opportunity to call at the expense of another subscriber. There are several options for making a call at the expense of the interlocutor:
Working with white and black lists "Help out"
So, we have already learned how the call service is connected at the expense of the subscriber, now it remains to deal with the lists, there are two types of them.
- White lists. Subscribers who can call at your expense without confirmation are entered here. That is, if the number is on the "white list", then the person can call for your money without any difficulties and additional waiting on the line. This list usually includes relatives, close friends, children, important clients, and so on.
- "Black list. If the subscriber's number is in this list, then when he tries to call you at your expense, he will listen to a message stating that you declined the call request. This can include especially cunning colleagues who decide to communicate at the expense of the environment, neighbors who strive to call for your money for any reason, and other unpleasant persons.
Now let's figure out in turn how to add / remove people from each type of lists. Attention: subscriber numbers in all cases must be entered in ten-digit format, that is, without the country code. In addition, only 10 numbers can be added to each of the lists. Let's start with the "white" list.
As for working with the "black" list, the procedures are completely similar, the difference lies in the same command numbers:
- add to the list: * 880 * 26 * number # or SMS to 8800. with text 26 * number;
- remove from the list: * 880 * 27 * number # or SMS to 8800. with text 27 * number 27 * number.
As you have noticed, you cannot send a request to add your number to the "black" list to someone from the subscribers, and, frankly speaking, it is unlikely that you may need it.
How much is it
For a subscriber calling at your expense - not at all. For you, the cost of a minute will be calculated in the same way as a regular outgoing call. If you have "unlimited", then a minute will cost 50 kopecks.
Alternatives
And of course, you should never forget about the so-called "chimes" or, as they are popularly called, "homeless people". These are special SMS messages that you can send to the subscriber even with a negative amount of money in the account - they contain a text request to call you back, indicate your number, date and time of sending. 
You can send only 20 of these “saving” messages per day. It is done like this: in the call field, you need to dial * 110 * number_of the subscriber_which_you_want_to be called #, then press the call key. Such messages arrive within a minute, no longer.
