Today the webcam is used by the owners personal computers and laptops for different purposes. However, it happens that the device unexpectedly fails and needs to be repaired as soon as possible. As part of this article, we will tell you about the methods of diagnosing and restoring the stable operation of the webcam.
It should be noted that separately connected and built-in video equipment are initially varieties of the same device. At the same time, if in the first case the case may be in mechanical damage, then in the second the breakdown is more of a systemic nature.
An integrated webcam that has failed due to mechanical damage cannot be restored.
In addition to the above, there are circumstances that the webcam does not work in any specific programs or sites. In this case, most likely, the problem lies in the software settings or the Internet browser used.
Method 1: diagnose system malfunctions
Before proceeding to solving problems with video equipment, it is necessary to diagnose the device for operability using different methods. This is due to the fact that if the webcam does not work, for example, in Skype, but stably transmits the picture in other programs, then the problem, accordingly, lies not in the hardware, but in specific software.
Most in a simple way camera diagnostics is skype program, which provides not only the ability to make video calls to other people, but also a preview window of the image from the camera. We have considered this functionality of this program in detail in a special article on the site.
WebcamMax
This software was created to perform several other tasks than Skype, but it is still great for diagnosing a device for performance. Moreover, if the webcam works stably in this program, but does not perform well in other software, you can use the built-in image redirection functionality.
Other software
If for some reason you are not able to use the software we have reviewed, we recommend that you familiarize yourself with an overview of the most notable programs for recording video from a webcam, but ideal for diagnostics.
In addition to the above, you may well be interested in a full-fledged instruction on the topic of recording videos by using a webcam.
Online services
This diagnostic technique consists in using special online services created to test equipment. At the same time, be aware that for the stable operation of each resource considered in our instructions, you will need the latest version of Adobe Flash Player and an equally up-to-date Internet browser.
In case of problems with the webcam through the specified services, you should try to run diagnostics in other browsers.
Method 2: set up the camera in Skype
Skype for today is the main softwareused by PC and laptop users to communicate over the Internet. It is for these reasons that the correct approach to diagnosing a device and setting up Skype is extremely important, as we discussed earlier in a special article on the site.
Method 3: Configuring the Camera in Browsers
When using any services on the Internet with webcam support, you may encounter the problem of a lack of video signal. Of course, before studying the recommendations further, you need to check the camera for operability using the previously described means.
- By launching literally any site that supports video and audio, you will be presented with a notification with the option to allow the use of a video device.
- It is not uncommon for users to accidentally close the specified window, as a result of which the camera remains locked by default.
- To provide the site with access to the webcam, click on the icon indicated by us on the right side of the browser address bar.
- Set selection to item "Always give the site access to the camera and microphone."and then click on the button "Done".
- Switch your video and audio equipment as needed.
- After power on, refresh the page and check if the device is working properly.
- If everything was done correctly, the webcam will work completely stable.
In addition to the instructions above, there may be general web browser issues related to outdated version auxiliary software or browser components. To bring the used program to a stable state, you need to do the following.
Now all the problems with the webcam on the sites should disappear.
Method 4: activate the equipment
And although each camera, especially the one built into a laptop, is integrated into the system by default, automatically installing the necessary drivers, there are still situations when various kinds of failures occur in the software. If you are faced with the problem of a not working webcam, first of all you need to check whether the operating system sees it.
In general, other special programs like AIDA64 can be used for diagnostics, but only at will.
- Right click on "Start" and find "Device Manager".
- As alternative way opening you can use the keyboard shortcut "Win + R" and in the opened window "Run" start execution of a special command.
- Opening the window in the list of sections, find the item "Imaging devices".
If you are using external video equipment, then you will need to expand another section "Sound, game and video devices".
- In the list of available equipment that appears, find your webcam and double-click on the line with it.
- Go to the tab "Are common", and if the webcam is turned off, activate it by pressing the button "Enable".
- Automatically starts immediately system tool diagnostics with notification of possible reasons for the shutdown. Click on "Further".
- As a result of the actions performed, provided that there are no obstacles, your webcam will be re-used in work.
- Make sure that after following the recommendations in the block "Device state" the corresponding inscription appeared.
In cases where the actions did not bring positive results, it is necessary to check the serviceability of the drivers.
If the button originally had the required signature, then no action is required.
This is where you can finish with this technique for solving webcam problems.
Method 5: reinstalling the drivers
This method is directly related to the previous one and is relevant only in cases where, after fulfilling the prescriptions positive results have not been achieved. In this case, of course, in general, the camera should be displayed without problems in the Windows device manager.
Of course, if the camera has driver requirements, you must install them yourself. The corresponding software is usually located on the website of your device manufacturer.
To make things easier for you, we have provided articles on installing drivers for each popular webcam manufacturer. If necessary, use a special section or search on our website.
After installing the updated version of the driver, be sure to restart your computer or laptop and after turning it on, double-check the webcam's performance.
Method 6: diagnose mechanical defects
The most frequent and most difficult problem, due to the occurrence of which the webcam does not work, is a mechanical problem. There are several ways to do this, the overwhelming majority of which boil down to replacing the device.
Conclusion
Concluding the article, it is important to note that if you are using an expensive video device that unexpectedly failed, but does not have systemic problems, be sure to seek help from specialists. Otherwise, the camera may be damaged more than it was originally, which will increase the complexity and cost of repairs.
In one of the previous articles, I wrote about a very useful function in Odnoklassniki - video call. It allows you to call and communicate with friends and acquaintances directly in your favorite social network, without having to install any programs like Skype on your computer or laptop.
However, some users have encountered a problem when the webcam in Odnoklassniki does not work. Let's look at the possible reasons why the webcam does not turn on.
Why the camera does not work in Odnoklassniki
The main reason why the webcam in Odnoklassniki does not work is a problem with the Flash player. Either it is not installed, or the version is outdated, or you have not given permission to access the webcam and microphone when making a video call.
How to set up a webcam in Odnoklassniki
First of all download and install on adobe computer Flash Player link:
https://get.adobe.com/flashplayer/?loc\u003dru
After installing Flash player, you can go to Odnoklassniki and try to call someone. Check if the webcam turns on now or not.
If this is your first video call, then 2 windows will appear immediately before the call (as shown below). Repeat all the same settings and the camera will work.
If the camera does not work not only in Odnoklassniki, but in other programs for video communication, then most likely the fact is that there are no drivers for the web camera. You need to go to the website of the manufacturer of your computer or laptop and download the drivers there.
Unfortunately, very often we have to deal with various problems. For example, the webcam may not work, and there are often problems with the microphone. Sometimes not heard or intermittently All these problems can be solved. In this matter, it is important to be careful and know some aspects of the operation of different devices.
Problem
You won't be able to find out why the webcam is not working right away. There can be many reasons for this problem. Therefore, it is important to figure out step by step what happened to your device and why the system does not want to interact with it.
The problem itself can also manifest itself in several ways. First, the user can see the error notification. Secondly, you can notice that the system does not see the device at all. Thirdly, the webcam does not work on the computer due to system failures.
Check
Before figuring out why the webcam does not work, you need to check the device itself. The first thing to do is to check the functionality. If the device does not work correctly on one computer, you need to try connecting it to another system. If it does not react in any way again, then most likely it is simply faulty.
Next, you will need to figure out the health of your computer. There may be non-working connectors, connecting to which does not give any results. Therefore, many advise to switch the webcam from one port to another in order to eliminate this problem. You can try connecting another device to this port.
For example, most often the "webcam" is connected via uSB interface... Therefore, instead of it, you can try to connect a USB flash drive. If the system sees the drive, then most likely the webcam is faulty.
Next, it's worth checking for system crashes. It is important to remember that the "webcam" can fully and correctly work only in one application. If you run several of these programs, the webcam can get confused and not connect at all.
If the webcam does not work in a particular application, but in all other programs it works, then the problem is in the utility. We'll have to find a replacement for it, or contact support, if any.
Common problem
What to do if the webcam on the computer does not work? If you know for sure that the matter is not in the device itself, but in the system, then here you need to return to the above checks.
First, try connecting your device to another computer. If it is displayed there correctly, then you should return to the problem system. Obviously, if the webcam works fine on the other PC, then the problem is most likely with the drivers.
This is the most common problem. various devices, including webcams.
Drivers
So, if the webcam does not work, then you need to check the availability of drivers and their performance. Usually, when installing a licensed version of an operating system, it comes with a large number of a variety of drivers for different devices... In addition to the usual "firewood" for a sound or video card, you can install software for a webcam.
Even if the operating system did not include necessary drivers, most often, by connecting a webcam to a computer, the system collects information about the device, and independently installs the necessary software. Almost all modern novelties work on the "plug and play" principle.
When the system installs the drivers, the webcam starts working by itself without any help or user intervention.
By the way, earlier with similar devices there were special disks in the kit. For example, even when buying computer mouse I had to install drivers on it for it to work correctly. The same thing happened with other devices. Now, due to the versatility of operating systems, such processes have lost their relevance. But, unfortunately, not in all cases the device can work correctly.
Exceptions
What to do if the webcam is not working? Usually this question is asked by those users who purchased a device from a little-known manufacturer. System failure also occurs less frequently.
In this case, there is only one solution to the problem: independently find, download and install required files for the device to work. What do I need to do? It's good if the webcam manufacturer has a website. Then you can go to it, specify the device model and install the appropriate files.
If there is no official resource, you can try to enter the model of the webcam in the search, and look for drivers on the forums.
You will also be lucky if there was a disk along with the device in the box. In this case, you can install all the necessary drivers from there. Although most computers are now manufactured without floppy drives, this is another problem. In this case, you will have to find a computer that has a floppy drive, install a disk there and copy all the necessary files to a flash drive.
It is also worth remembering some of the nuances. For example, it is best to install drivers before connecting the device to your computer. Also, if downloading the software didn't fix the problem, the device is most likely defective. Perhaps you should take a closer look at it, and you will notice some kind of physical damage to the case, buttons or cable.
Skype
It so happens that the webcam does not work in Skype, but works in other programs. This is a common problem along with microphone and headphone bugs.
It is worth saying that this program used to be more popular than it is now. It was used by many gamers and users for work and study. Now the majority of players have moved to Discord, significantly reducing the overall audience of Skype users.
The abandonment of this program is largely due to its countless errors. Firstly, the problem with the fact that the webcam does not work in Skype is quite common. Along with it, it often encounters malfunctions of headphones and a microphone. In addition, many users have questions about the quality of the connection. All this led to a decrease in the audience with the advent of other similar programs.
If you notice that the webcam works everywhere except Skype, you need to check some of the nuances. Perhaps the problem is in the drivers. To exclude it, you need to call command line using the Win + R keyboard shortcut. Next, enter the "devmgmt.msc" command. This will quickly take you to the Device Manager menu.
In the list of all devices connected to the system, you need to find the imaging device. Next, you need to go there and find a webcam. If one webcam is connected to the system, then one device will be displayed here. If there are any errors with the drivers and software, then there will be an exclamation mark, a cross, or other miscellaneous markings in front of the device name.
You need to right-click on the name of the device, open its properties. If everything is ok, the system will tell the user that the device is working correctly. If you notice other notifications in the device status table, then you will need to update or reinstall the drivers. To do this, you need to remove the non-working driver. To do this, go back to the list of image processing devices, right-click on the name of the webcam and click "Delete".
Next, you need to go to the official website of the device manufacturer, or find drivers on forums and other resources. Then download and install them. Some users advise installing special program for automatic search drivers.
Webcam applications for computer
If a software disc was included with the device, then most likely you already have a similar program that will help expand the capabilities of the device. But if there is none, then you can install it separately from the Internet.
Webcam configuration software can add variety to user communication. You can not only change the color, brightness, contrast and other parameters of the image, but also add animation elements, change background image and decorate the picture in every possible way.
There are utilities that implement a security system. For example, you can connect a function that will let the user through to different sites by scanning his face. You can also turn on the motion sensor function to set tracking and detect movements in front of the camera. There are even modes in which alarms can be sent to installed devices.
Sample programs
There are many programs for setting up a webcam. For example, WebcamMax can be installed in order to prank or amuse friends. The utility adds a lot of animation effects, users can replace the face with others, or insert a creeping line.
But there are not many similar programs with image adjustment. Most of the utilities are designed for video surveillance or ordinary communication. For example, WebCam Monitor will quickly turn your system into a video surveillance platform. To do this, you can set the recording time interval, set continuous shooting or motion detection.
Now I will teach you how to take photos from a webcam to publish them on Vkontakte.
What do we need
A computer with a connected webcam, or a laptop. Almost every model has a built-in camera. After that, it remains only to go to social network, and you can get to work.
How to take a photo from a Vkontakte webcam
Let's look at two options - they are very similar.
Updating your profile photo
Go to your page and hover the mouse cursor over your avatar. Will appear extra menu... In it, select the item "Refresh Photo".
You might be asked to manually run Adobe flash Player - do it.
Now you need to activate access to the camera. To do this, put the switch in the "Allow" item and close the pop-up window.
We catch a suitable angle and press the button "To take a photo"... The photo will be created. If it suits you, click "Save and Continue"... If not, click the "Remove snapshot" button. And we do it again.
Now, from the final image, select the area that we want to use for the avatar (see). Select the desired area, then click "Save and Continue".
In the next step we do the same for the miniature. When done, click on the button "Save changes".
The webcam photo will be taken and placed in the album "Photos from my page".
We take a photo from the webcam and send it in a message
Open a dialogue with the required user (see). At the bottom of the screen, hover over the paperclip icon. Select "Photo" from the drop-down menu.
So, today we have to find out for what reasons your webcam does not work (on a laptop or computer). After that, we will try to correct the situation and return the equipment to working condition. True, it is worth noting one important fact right away - there is a lot of information on this issue. And if you are faced with our today's problem, you will have to "roll up your sleeves" and stock up on a fairly large amount of free time. After all, only then can you in a calm atmosphere figure out why your webcam does not work. So let's get down to business and discussions as soon as possible.
Drivers
Well, let's start with the most common reason. Fortunately, it can be fixed quickly and easily. The point is that if you are wondering why the webcam does not work on a laptop or computer, you will have to check for a special software package for your equipment. It is called a driver.
As a rule, hardware will not work correctly without drivers. After all, this package of programs and libraries helps to establish "contact" between the webcam and the operating system. Usually, a special disc is included with all equipment connected to the computer. It contains all the drivers.
Think carefully, did you install anything from the included disc when you connected the camera? Not? Then do not be surprised that the webcam does not work. Just connect it to your computer, then insert the disc into the drive and complete the installation. Next, a reboot is required - and all problems will be resolved.
When there is no disk
If the problem lies precisely in the drivers, and you do not have a disk (you lost it or it was not included in the equipment kit at all), then you will have to suffer a little to achieve success.
Fortunately, you can now download all the drivers you need from the Internet. More precisely, from the official website of the manufacturer of your equipment. Thus, if you know why the webcam does not work (and the reason for this is the lack of a driver in the system), then just visit the manufacturer's website, find your camera model there, and then select your operating system... Now wait a bit - the installer will download.
When the process is complete, run the installer. Follow the instructions to guide you through the driver installation process. Then connect the camera to test and restart your computer. It usually starts working. True, if the reason is not in other scenarios. What else could happen? Let's try to figure it out.
Disconnected equipment
If you notice that your webcam does not work on your computer (not on a laptop, this is important), then it makes sense to check if this equipment is turned on. The thing is that now there are so many different kinds of camera models that require special handling. AND this concept can be interpreted in two ways.
The first scenario is such cameras that require immediate switching on after connecting it to a computer. In the working state, as a rule, a special indicator starts to shine on the model. Usually green. Or it looks like a regular backlight to help the user. If you are using such a model, then before trying to test how the webcam works, turn it on. And then you can enjoy the results.
The second option is the absence of a connection to a computer in principle. Yes, different models require a different approach to this processbut, nevertheless, your "machine" should see the connected equipment. In cases with Bluetooth, establish pairing, and with USB cameras, simply plug the cord into the corresponding socket on the computer. That's all. You can check. Everything will work if the reason is precisely the lack of equipment connection. And if not, then what? Let's think further.
Incompatibility
If you are wondering what to do if the webcam does not work, you will also have to pay special attention to such an item as "Hardware Compatibility". After all, it is precisely because of the incompatibility of the operating system with the camera that problems can arise.
In this case, you only have to change the equipment. Or reinstall the operating system to the one specified in the compatibility settings. By the way, they are usually written on the box with the camera in bold text.
To be honest, users usually prefer buying new hardware that is compatible with their operating system. Then you don't have to figure out why the webcam is not working. And even more so to somehow correct the situation. But there are other options for the development of events. Some of them are eliminated very, very quickly. Others, however, are signs of serious system problems. Let's get to know all of them.
Reset
Sometimes the webcam does not work (Windows 7 or any other operating system) due to the fact that you simply had a hardware reset. This can be due to many reasons - from a minor system failure to serious viruses. The main thing is that there is only one result - the camera refuses to work.
In truth, this situation is rare. And if it becomes the fault of equipment failure, then it is eliminated quickly and easily. How? Let's figure it out.
The first step is to find the place where the data input / output devices are indicated. To do this, right-click on the gramophone on the taskbar of the Desktop (near the clock), and then select "Recorders". Microphones are usually displayed there. But if you have a camera with a built-in "micro", then it will be shown here.
Next, double-click on your model, and then select "Levels". There, adjust the volume a little and then save the changes. Now you can test the operation of the equipment. In principle, everything should fall into place. Otherwise, you will have to suffer for a very long time with other options for the development of events. And now we will get to know them.
Pirate system
If you notice that your webcam and other connected equipment do not work, then the reason may be that you have an unlicensed operating system on your computer. This is what is already becoming a huge and significant problem for most users. What to do if you are faced with this situation?
There are two ways. The first is reinstalling the operating system. You can put the "pirate" again, or you can buy a license right away. After that, connect the hardware, install the drivers and check if the webcam is working. Not? Then repeat the process. And so on until you succeed. Not the best approach.
The second option is to uninstall the drivers and then reinstall them. In truth, this method is in most cases more effective than reinstalling the operating system. In general, in order to minimize problems, it is better to use only licensed software in general. Including the operating system. Well, it seems, we figured it out. But don't be in a hurry to rejoice. We have a few more pretty serious reasons why the webcam is not working. And now we have to find out with you and solve them.
Viruses
If you notice that your webcam does not work in Skype or any other programs, then the reason for this may be the most common virus attacks... Unfortunately, now almost every user is faced with this problem. What should be done in such a situation?
To begin with, you will have to conduct a thorough check of the operating system for the presence of various computer infections. This will help you good antivirus... For example, Dr.Web or Nod32. After the scan is completed, disinfect all dangerous objects. Remove what did not respond to treatment. To do this, a special button appears in the antivirus.
Next, you have to clean system registry using "CCleaner". Run the application, check all sections hard driveas well as browsers. Click on "Analysis" and then on "Cleanup". Now you can restart your computer and look at the result.
If all else fails, then it is best to reinstall the operating system. In principle, this is a completely obvious outcome of events. After all, viruses are well eliminated before they get to the hardware drivers. In truth, there are two more options for the development of events. Which ones? Let's try to figure it all out.
For laptops
Pretty common reason the fact that the webcam does not work on the computer becomes a banal lack of camera support capabilities in the laptop. This problem relevant for older models.
In this case, there are also two methods of struggle. The first is buying a new laptop. Preferably with a built-in camera. Then there will be practically no problems. It is enough to install the drivers and everything will work.
The second is to refuse video calls. If you are nowhere without them, you will have to look for a replacement laptop. But there is another rather interesting point that concerns our today's topic. Which one? Now we will recognize him.
In applications
If your webcam does not work in Skype and other applications, but all other options do not suit you, then there is only one thing to do - check the settings of the program in which you are working. In cases when several cameras were connected to the computer, all the parameters set for operation can be reset.
Start, for example, "Skype", then visit the settings (section "Video"). There you set the camera model you need, adjust the microphone volume and adjust the image quality. Now it is enough to simply save the changes. You can try chatting on the camera. Everything should work.
Service
