How to track a parcel with Aliexpress?

Recently, many begin to buy in Chinese online stores and enjoy international free shipping. And then every day they look into the mailbox in anticipation of a notification from the post office, so as not to miss and go in time to pick up the parcel from the post office of the local post office.

When the parcel arrives at your address, the postman brings a notification paper and throws it into your mailbox, but on a piece of paper it is usually written that the parcel has arrived in your name and a request to go and collect it from the post office. But not everyone knows that in 95% of cases after sending the parcel, Chinese sellers provide a track code by which you can track the parcel from China and without getting up from the couch you can find out whether the parcel has already arrived or not.

Having a mail track number, you can always find out what is happening with your package and in case of loss of the package or other misunderstandings, you can promptly ask the seller to resend the goods, return the money or receive compensation for inconvenience. Everyone who orders goods with Ali, sooner or later begins to be interested in the question How to track a parcel with Aliexpress in Russian?

What is the track number and where to find the track number of the parcel?

  Usually, after paying for the order on Aliexpress, many immediately start looking for the track number and then start to panic when they cannot find it, but do not worry, the track number is not given immediately, but only after a few days, this is quite normal.
  If for example you paid for a purchase with a card, then the payment is processed for 1-2 days and only after that the seller receives a notification that the order has arrived and you need to pack and send the package to the buyer. After payment of the goods is confirmed, the Chinese orders it from the supplier (1-2 days) or if the goods are in stock, then sends it to you by mail within 1-2 days.

On average, it takes 2-7 days to process and send the parcel, and the track number itself starts to work, i.e. it usually tracks after 2-3 days as the parcel is sent.
  So let's move on to where the track number is on Aliexpress or where to see it, for this you need to go to the main page http://www.aliexpress.com, click on the drop-down menu and go to the My Orders section:

My Orders section looks something like the picture below, by the way, if you hover over the "Check Tracking" button, a hint will pop up with the location of the shipment (tracking information), and if you click on the "Details" button, a page with detailed information about the order will open, where you can see and find your tracking number "track number":

On the page with detailed information about the order, your track number is located, as well as link to the site where you can track it   (an example is shown in the screenshot below, column on the right). Most track numbers, Aliexpress can track automatically and shows the postal status of the package on the page with detailed order information (not always and sometimes with a delay):

Sometimes the tracking link provided by the seller is hidden in the text on the page for a detailed description of the order, the link is usually located slightly to the right of the track number, there may be 1-2 columns with text, so look carefully:

Parcel Tracking Sites

  Having a track code, tracking a package is not difficult, there are many free services for this. We recommend downloading a special plug-in for your browser called the Aliexpress Tool that allows you to track any mail track codes and provides quick access to the Aliexpress menu with just one click:
  For Google Chrome: https://chrome.google.com/webstore/detail/aliexpress-tool/
  For Opera browser: https://addons.opera.com/en/extensions/details/aliexpress-tool/?display\u003drus
  For Mozilla / Firefox: https://addons.mozilla.org/en/firefox/addon/aliexpress-tool/
  For Safari browser (MacOS / MacBook): https://extensions.apple.com/details/?id\u003dcom.aliexpress.tool-9NAM8UWNRP

  (The track of the China international mail number is supported, to which 99% of China Post Air Mail, Hong-Kong Post, Singapore Post, Swiss Post, EMS are sent - this is regular mail, as well as the track number of courier mail companies DHL, UPS, FedEx, TNT, GLS, Aramex, DPD, E-Shipper, FLYT, HHEXP, SFC, XRU)

There are also regional mail services where you can track international mail of regular mail and separately commercial mail services. There is paid and free delivery on the AliExpress website; for free delivery, the package is usually sent by China Post or China Post, which can be tracked on the site http://intmail.183.com.cn/icc-itemtraceen.jsp (although it’s better to enter your track at the top of the page that you are currently reading, there is a field for entering tracks and tracking any packages from Aliexpress):

Further, after the parcel has left the borders of China, it ceases to be tracked (tracked) on the China Post website and will continue to be tracked on regional mails of those countries through which the parcel passes and then already at your local mail. Here are the most popular postal services of ordinary state / national postal companies where you can track your parcel when it arrives in your country:
Tracking Russian Post: https://www.pochta.ru/tracking (the parcel is tracked only when it enters the territory of the Russian Federation)

Tracking Post of Ukraine (Ukrposhta / Ukrposhta): http://ukrposhta.ua/ua/vidslidkuvati-forma-poshuku (the parcel is tracked only when it arrives in Ukraine)

Tracking Belarus Post (Belposhta): http://search.belpost.by/ (the parcel is tracked only when it enters the territory of the Republic of Belarus)

Tracking Kazakhstan Post (Kazpost): http://www.kazpost.kz/ (the parcel is tracked only when it enters the territory of the Republic of Kazakhstan)

There are still international postal delivery services EMS   (http://www.ems.com.cn/english.html) or DHL   (http://www.dhl.ru/) or you can use universal mail tracking on the website http://www.17track.net/en/

What should I do if the track number from Aliexpress is not tracked?

  If you have any problems with delivery or with a track number, you can always contact the seller and clarify all the details. Perhaps the seller mixed up the track, made a mistake when writing the track number, or simply saved and sent the package without the track number and gave you a template one, i.e. an empty track, this is all quite normal. (the seller needs to write in English or use the translate.ru online translator, although there are masochists who manage to communicate with the seller in their native Chinese). Here are the main reasons why the track code may not be tracked:

• 2-3 days have passed since the day you received the track number, and because of this, the package may not be tracked

• You or the seller incorrectly copied or rewrote the track code, everything should be without spaces, in capital letters and 9 digits if the parcel was sent by regular mail (China Post / China Post)

• The seller just gave you the left track code, this is also normal and allows you to save on the purchase of goods. This nuance you can easily check with the seller so as not to worry again.

• Perhaps you are not where you are trying to track the package, we recommend using a special extension for the browser called Aliexpress Tool which has a universal tracker for any track numbers and mailings (there is a link above)

• If for any other reason your track code is not being tracked, contact the seller with this question.

What typical track numbers with Aliexpress look like:

  The first two letters are the type of departure, and the last two letters are the country of departure or sometimes the code is the code of the postal service (for example, YP - Yanwen Logistics)
  C *** CN package from China (CP235611343CN)
  R / V *** CN small package from China (RA144815364CN)
  R / V *** HK small package from Hong Kong (RB304351235HK)
  - RA, RB - air up to 2 kg
  - RC- air parcel (longer customs clearance)
  - RT- air envelope
  - RR - railway by road or by sea
  - RAxxxxxxxxxFI - Finnish postal company Itella
  - LPxxxxxxxxxxxxxx (2 letters and 14 digits) is Posti Finland Economy (part of the Itella network) or a track number of the form RA *** FI.
  - 12345678911 - China Post Ordinary Small Packet Plus track number only from numbers, consists of 11 digits   (xxxxxxxxxxx), can be tracked on the Yanswen Logistics website http://track.yw56.com.cn/en-US/
  - 123456789123 - SF-Express track number consists of numbers only 12 digitscan be tracked on the website: http://www.sf-express.com/cn/en/dynamic_functions/waybill/
  - CP - type of Chinese 1 class
  - EE - EMS departure (first letters EE ... CN)
  - EV - EMS departure (first letters EV ... CN)
  - EA - EMS forwarding, EA ... CN - Parcel departs from the City of sender to the recipient
  - LM - ePacket (Chinese EMS LM ... CN), tracked at http://www.ems.com.cn/english.html
  The EA-EZ range is EMS, Express Mail Service, USPS Express Mail. Parcels with such codes usually arrive faster than other types of mail. On the sites of postal services there is always the possibility of tracking EMS numbers. The EX-EZ subseries can only be used for mail within one country.
  - LK - Also called EUB, the tracking number starts with "LK" and ends with "CN" (LK987654321CN), Hong Kong Post Office in China, Air.
  - RB, RF, SQ - and end with the letters SG, this is the Singapore Post, example: (RB123456789SG, RF123456789SG, SQ123456789SG, RR123456789SG)

Range CA-CZ - Parcel post, USPS Priority Mail. Parcel (package, parcel) registered in the tracking system.
  Range LA-LZ - Exprès letter, USPS First Class Mail, USPS Priority Flat rate Envelope. Parcel (small package, letter) is not tracked on the sites of postal services.
  Range RA-RZ - Letter post registered. Parcel (small package, letter) registered in the tracking system and not having insurance coverage.

Decoding track numbers - what do the letters in the package tracking number mean:

  In accordance with UPU rules regarding parcel tracking numbers, each standard international tracking number must consist of 2 letters at the beginning, 9 digits and 2 letters at the end (standard codes corresponding to ISO-3166 indicating the country of departure). Individual countries may use special room rules.

The first letter in the tracking number, usually means and stands for type of departure:
  “A” - the shipment is not insured (up to 2 kg))
  "R" - custom shipment (up to 2 kg)
  “V” - registered insured shipment (up to 2 kg)
  "C" - a simple package (more than 2 kg)
  “L” - Airmail (up to 2 kg)
  "E" - Postal service Express (EMS more than 2 kg)

The second letter in the track number   means in what way, method or transport the parcel will be sent (sometimes the second character can be any and mean nothing, it is decrypted simply as a serial number):
  A, B - air up to 2 kg
  C - air parcel (longer customs clearance)
  T - Air Envelope
  R - railway by road (by train) or by sea (ship, transport ship)
  P - type of Chinese 1 class

But the last two letters in the track number is the country of departure, for example: RR123456789CN is a registered item that will be delivered by train or by sea and sent by mail from China (For example, the last letters in the track: CN - China, SG - Singapore, GB - United Kingdom, DE - Germany, US - USA, RU - Russia / RF, etc.)

What unusual track numbers look like on Aliexpress:

  An unusual track number starts with the letters SN, PK, UA, and then usually goes only 10 without letters. If at the beginning the first letters are UA, then 9 digits and at the end are two letters YP (YANWEN LOGISTICS).
   YANWEN LOGISTICS postal company (for example, SN14092001588, PK14081902532, UA105830254YP), you can track such track codes only at http://www.yw56.com.cn/english/index.aspx or http://www.91track.com/

Sometimes there are tracks called China Post Ordinary Small Packet Plus consisting only 11 digits (12345678912) is the internal mail of China. Such unusual and strange track numbers are tracked only within the territory of China, after departure from the country, such a track is no longer tracked, sometimes it shows if it has arrived in the destination country.

Tracks of the RA type are also gaining popularity on Aliexpress ......... FI is the Finnish postal company Itella, usually parcels sent by this mail are delivered much faster than other standard mails, in about 2-3 weeks to anywhere in the world, track it is possible on the official website http://www.posti.fi/private/postisservices/tools/itemtracking/index.html or through our universal tracker which is located at the top of the page that you are currently reading.

More often, packages are sent to Aliexpress via SF-Express, which consist of 12 digits   (tracks like 123456789123) can be tracked on the website: http://www.sf-express.com/cn/en/dynamic_functions/waybill/ or http://www.sf-express.com/en/ru/dynamic_functions/ waybill /

Fake, false, fake postal and China postal tracking services:

  On Aliexpress, when buying cheap goods up to $ 10, the seller can give an incomprehensible track number, which will be tracked only on the site of a non-existent fake postal company, and they can also give you a completely non-working track number or left track number (sometimes they give other people's tracks i.e. other buyers that are normally tracked).

Such fake postal services essentially predict the approximate location of the package depending on the country, although sometimes the data is often taken simply from the ceiling. If you suddenly come across such fake mail, then don’t worry, this is a normal occurrence on Aliexpress and parcels sent in this way normally arrive, in fact the dispatch goes by regular mail in China without a track number to track the parcel. There is a small list of examples of such track numbers and sites where allegedly you can track such track numbers ( Seller "s Shipping Method):

1.   Service: Post air mail
  Website: www.postairmail.com
  Track Type: RH123456789HK, YZ123456789HK

2.   Service: 17 Post Service   (not to be confused with the well-known tracking service 17track.net)
  Website: http://17postservice.com/
  Track Type: 123456789000 (12 digits)

3.   Service: World-shipping post
  Website: http://ws-shipping.com/
  Track Type: WS123456789CN

4.   Service: WeDo Logistics
  Website: http://www.wedoexpress.com/
  Track Type: WD123456789CN

5.   Service: EMPS
  Website: http://www.empsexpress.com/
  Track Type: KP123456789CN

6.   Service: Faspeed
  Website: http://www.faspeed.com/
Track type: 123456789123 (12 digits), RS123456789CN

7.   Service: Post-e-tracking
  Website: http://chinapostetracking.com/
  Track Type: RA123456789CN

8.   Service: CNZExpress
  Website: http://cnzexpress.com/
  Track Type: S1234567, LME1234567, YA123456789CN, ..

9.   Service: Finland (Hong Kong) Express
  Website: http://www.hongkongexpresspost.com/
  Track Type: RT123456789FI

10.   Service: Mty tracking   (Mtytrack)
  Website: http://www.mtytrack.com/
  Track of the form: 321 **** (11 digits), NP *** (9 digits), options are possible ..

11.   Service: HonkongExpressPost
  Website: http://hongkongexpresspost.com
  Tracks of the form RT123456789FI

12.   Service: Flyt express
  Website: http://flytexpress.com
  Tracks of type A0001915041115AA or FTL12345678

Strange postal services and services on which it is difficult to track the parcel

Strange postal services   with which problems may also arise when tracking parcels, these are mainly budget and economical types of sending mail:
  - Postal company 4PX Worldwide Express   - tracks of the type MP00816860XSG (MP ... XSG) are tracked only in China, although the same office provides courier services and sends packages via Singapoore Post, Posti Finland and other mails (then everything is tracked by norms). Official 4PX website where you can track packages http://track.4px.com

- 4PX-Parcel Special Line, tracks of the form DH001302356AE (DH ... AE) - tracks only on their website and only in China

Postal service SF-Express which   track numbers consist of 12 digits   (tracks like 123456789123), you can track on the website: http://www.sf-express.com/cn/en/dynamic_functions/waybill/ or http://www.sf-express.com/en/ru/dynamic_functions/ waybill /

- Bao Tonga International   - a logistics company, tracks consist of 4 letters and 7 digits (for example, HKPY2602536), such tracks are tracked only in China (the country of origin), and then when the parcel crosses the border, it ceases to be tracked.

Check whether your package is tracked or not, you can here: tracking packages from China (most of the tracks are tracked, if suddenly it will not be tracked, then the second method is lower)

- 007EX   - courier service, tracks usually start on RU007EX, the entire track number consists first of 2 letters (RU), then 3 digits (007), then 2 letters (EX) and at the end 13 digits. The track looks something like this: RU007EX1711151232033. Delivery time is on average 20-40 days if international delivery and literally 2-5 days local delivery (often parcels from Tmall are sent by this mail). Upon arrival in the country of destination, the parcel is often transferred to local postal services, such as EMS, SPSR, Russian Post. When tracking this track on the official website http://www.007ex.com, you can find the second track of the postal company to which the package was transferred, say 14082817121478 (a track of 14 digits that is tracked on pochta.ru)

- bPost China   - Belgian mail https://track.bpost.be/btr/web/#/home, tracks of the form LVS2016933390551298N1, first comes 3 letters (usually LVS), then 16 (then 1 letter (N) and 1 digit) or 18 digits. Such a track is rarely tracked in the country of destination, it is essentially a package without a track. From China to Belgium, the parcel is sent by a postal company and then by Belgian post to the destination country.

- XINGYUAN XYGPY8808014046YQ, first comes 5 letters (XYGPY), then 10 digits and at the end 2 letters (YQ). Such packages are tracked only in China on the website http://track.sz-tianma.com/cgi-bin/GInfo.dll?DispInfo&w\u003dsz-tianma&nid\u003d8

- J net   - Chinese shit mail, tracks of the form JNTCU0600239949YQ, first comes 5 letters (JNTCU), then 10 digits and at the end 2 letters (YQ). Such parcels are tracked in different ways, sometimes only in China, sometimes to some warehouse in the recipient's country or to transfer to regular mail on the site. Therefore, in order to more accurately find out where your package is, what mail it is sent to or whether the package will be delivered by courier, you can find out on the website http://ru.j-net.cn (you need to call the hotline number indicated on this site)

- Zes-express (Eshun)   - Chinese by-mail, tracks are mainly tracked in China, parcels last 15-45 days and then are sent to the Russian Post or to courier services such as SPSR.ru, SDEK.ru, and the parcels themselves can be tracked on the official website http: // www. zes-express.com/russian.php

- Sunyou   (SYTrack) - Chinese shit mail, tracks of the form SY10997932491   (first 2 letters SY and then 11 digits), is tracked only in China on the website http://www.sypost.net

- Cainiao   - Chinese logistics company, tracks of the form S000007657430   first letter S and then 12 digits or AEWH0000056291RU2   first 4 letters (for example AEWH), then 10 digits, 2 letters and 1 digit, it is noted that if at the end of such a track RU4, then this means that the parcel was sent to CSE.RU, and if RU2, then it was sent to SPSR .ru
  Such packages are tracked on the site

Finding a parcel of the Russian Post is quite simple, for successful tracking you will need 2 components: the postal identifier of your parcel and our website :) ✅ So that we can find out where the parcel is, enter the number of the postal item in a special window ➤ Next, click on the button in the form of a “magnifier” and that's it done - now on the screen you can see the entire route of movement of your parcel.

track the package on the track pochta.ru

Where is the Russian Post package❓

How to find out where my package is❓ - with this question many users come.
   ✅ Answer - Yes !, We can find out where the parcel of the Russian Post is located, please help us and take only one small action - fill out the tracking form with the track number of your Parcel and click on the “magnifying glass”. ➤ After that, our site with joy and speed of sound :) will be able to track the package and give out all the necessary information.

You can track the international package❓

The process of tracking international parcels is our favorite ❤ lesson :). There are slight differences from domestic mail of Russia. The postal identifier assigned to international parcels usually contains additional characters in the form of capital Latin letters, each country has its own unique set of letters. For example, for Russia it is “RU”, parcels sent from / to China are marked with the letters “CH”, Hong Kong is identified as “HK” - a complete list of countries and postal codes is available on wikipedia. Why did we suddenly decide to tell you about these mysterious country codes, the fact is that many users enter only numbers without letters in the tracking field, or enter letters in the Cyrillic alphabet (Russian layout on the keyboard) - because of these errors, the service cannot find parcel by number. Correctly enter the track number with all the information (letters and numbers) in the indicated order + type letters in the English layout - then the site will be able to track the package in the database. Examples of the format of international parcel numbers:

• RU201586016HK
• RU383267170CN
• NL111741297RU

track international parcel Russia Post

How to track the parcel of Russian Post?

Instructions for tracking packages on our website:
• In order to track the parcel and find out in which particular department the caring hands of Russian Post employees have touched it for the last time, you need to know its unique identification number. You can find it on a check issued at the post office, or get it from a third party - this can be an online store where you place an order or an individual who is involved in the parcel sending process.
• You know the track number ❗ this is great news, congratulations :) Enter this number in the form as shown in the screenshot below and let our site track the whole way of sending.

how to find out where the package is

What to do if Russian Post tracking failed? Or possible reasons for the lack of information on the package:

• First, it is the most common (believe our experience) cause of the problem with the lack of information on tracking the parcel - this is a corny incorrectly entered postal number. Check the number entered in the tracking field, if you entered everything correctly - read on;)
• Perhaps the parcel was sent just a few hours ago and that is why the service cannot find the parcel in the Russian Post database. Conclusion: if your parcel was sent no later than 24 hours, worried about its loss, we do not recommend it at all, everything will be fine :) Try to repeat “tracking the parcel” after a while.
• Tracking parcels failed due to a malfunction of the service - yes, this can even be with us :) The fact is that on our site, like on the official website of the Russian Post (pochta.ru), there may be delays or malfunctions in electronic databases that lead to temporary tracking delays. There is no reason to panic - we apologize for temporary inconvenience. Remember, we value each of our visitors and do our best to make the parcel search as fast as possible удобным convenient and convenient for you.

What is a parcel track number?

The word “track” migrated to us from the English language, its “parent” is tracking (EMS is an abbreviation of the Russian Post unit responsible for express delivery. The main difference between ems and “regular” parcels is the speed of their delivery to the final destination. Such deliveries are delivered much faster ✈ and usually by courier from hand to hand.The minus when sending EMS parcels is the cost of such services - it is several times higher than standard tariffs.

ems tracking

Read the instructions below on how to get the track number of mail from the seller on AliExpress, as well as what to do if the package does not arrive for a long time.

  When buying any goods on Aliexpress for the first time, most people wonder - how to find out about the movement of the goods, as well as when it will arrive in the appointed city at the right address. To answer these questions, you can use a special function, namely, tracking parcels from Aliexpress by track number. In this section of the site, you can track any purchase from the Aliexpress website, spending only 2-3 minutes on it.

All about the package tracking service

How to track parcels with AliExpress?

Tracking, Gearbest and any Chinese stores by tracking number is quite simple. First you need to determine the track number of your package. To do this, go to the Aliexpress website, in the "my orders" section. Clicking on the desired product, you need to find the mark “View data”. After clicking on the specified link, all information about the product will appear, including the tracking number by which it will be possible to determine the location of the product. If the track number is not yet specified in the description of the product, it means that the seller has not yet sent the parcel. Many customers start to panic when they don't find tracking numbers. In fact, sellers do not always immediately send parcels. From the moment of placing the order to the departure of the parcel, about a week passes. After sending the goods, most sellers duplicate the number in the message to the buyer. From this moment, you can start tracking packages with Aliexpress. Using our service, tracking your purchases with Aliexpress is very simple. It is enough to enter the track number of the order in the search bar and press "Enter". After that, all the results on the movement of the package from the starting point of departure to the final destination with all the intermediate points will appear on the page. Thanks to this information, you can determine where the parcel with Aliexpress is located at the moment, respectively, you can calculate the approximate time of its arrival.

The advantages of our service

Our service works with all postal services used by sellers. It's no secret that the parcel is first sent by the Chinese postal services, and only then sent to the Russian post. The main difficulty in trying to track mail with Aliexpress is the stage of finding the parcel in China. If Russia’s mail is becoming less or less clear, then it’s quite difficult to figure out Chinese postal services. All information on their websites is presented in Chinese, that is, it is simply impossible to understand exactly where to look for goods by track number. We cooperate with Chinese postal services, therefore we can provide up-to-date information on the movement of parcels online around the clock. All information on this page is presented in Russian. In a separate section you can find answers to all the most relevant and frequently asked questions that arise when sending and receiving parcels. Service specialists provide detailed information that will allow you to easily and simply track your parcels.

Find out where your package is with AliExpress in one click. How it works

1. For tracking data of all the most popular carriers are collected,
2. You receive data in Russian
3. You only need to know the track number of your package and all
4. You will know where the parcel is, even when it has already arrived in Russia.
5. Data accuracy. About 15 million parcels are tracked monthly. That allows you to improve the service and improve the accuracy of the data collected

Parcel Delivery Status

  By entering the tracking number of the parcel with Ali Express in the search field, you will receive information about the status of the shipment:

• Not found,
• On my way,
• Receiving
• Not delivered,
• Delivered,
• Problem,
• Expired.

FAQ

I ordered the goods a month ago, there is still no parcel!

All parcels are processed within a certain time frame of the International Registered Air Mail Service:

• 1-2 day - goods reception
• 2-3 day - departure from the waypoint
• 2-4 day - customs clearance

It is important to note that after the departure of goods from one point, information about it will be stored until the parcel arrives at another point.

• 4-10 day - arrival at another waypoint
• 10-15 day - customs clearance
• 15-30 day - internal transportation
• 60 day - the package must be successfully delivered. If this did not happen, it may have been returned to the seller for some reason. If the parcel arrived in the destination country, but did not arrive at the exact address, the postal operator can explain this to you. Turn to him.

Where exactly is my package now?

We provide information from carriers involved in the delivery of goods (shipping). Unfortunately, we do not own additional information. Sometimes delays in sending parcels occur due to the long procedure for processing goods at customs, as well as due to the location of the airline, which is engaged in the transport of goods. The dispatch of goods between states is very different from domestic mail.

My parcel status “Not Found”, what should I do?

The status “Not Found” means that we have no information about the indicated track number. In such a situation, we recommend that you carefully check the tracking number provided. If there is no mistake in entering the number, then you should contact the seller to clarify the parcel number. If after checking it turns out that the number is correct, we recommend that you wait 1-2 days. Perhaps the number is simply not entered into the database. This happens when the seller just sent the package. Transport companies do not have time to transfer information to tracking services.

I have not received my order, how can I get a refund?

We are an online package tracking platform, but we are not responsible for how the seller performs his duties. Therefore, in this situation, we recommend contacting the seller. Only he can solve the issue of returning funds or sending a new product.

How can I provide information about address changes?

If the package has already been sent, you cannot change the delivery address. You must wait for the goods to arrive in your country, and then contact your local postal service to change the address.

My package is stuck somewhere, how can I get new information?

Our site is only engaged in tracking the movement of parcels, but we can not have any effect on the delivery time. We simply collect information from various sources, from various carriers. Information is uploaded to our service immediately after it is received from sources.

Can you verify and confirm my address by track number?

Our service is a third-party company that only tracks the movement of parcels. We do not take any part in the sale or transportation of goods, and therefore do not have information about buyers and delivery addresses. Moreover, the address is classified information, and therefore the carrier companies do not provide it to us. For verification, you can contact the sender of the package.

What is the difference between registered and regular postal services?

Each seller-shipper can choose a registered quick mail, for example, send goods by registered mail, or arrange regular delivery. The decisive factor is the cost of the goods. If the parcel has a low cost, then mostly sellers choose unregistered shipping methods. Registered mail is tracked much better. Information on the movement of unregistered mail is not provided in full. In fact, unregistered mail is collected in one large package, the sending of which will be reported. Carriers rarely report any additional information.

When will I receive my package?

Information on the calculation of the time of transportation of goods by logistics companies is not available for third-party services. Delivery takes from 15 to 35 days from the date of shipment.

Can you confirm the validity of my track number?

We can confirm the validity of the track number provided that it is indicated in the correct number format. However, we cannot confirm that this package belongs to you. You should carefully approach the choice of the seller so as not to be deceived.

My product is expired, what should I do?

If there is a note “Expired”, this means that the product has certain delivery conditions, but the status has not been updated for a long time. It is necessary to contact the carrier and establish what is with the goods and how it was transported.

Why does my package deliver to a different address?

A carrier error may have occurred. To find out, you can visit the website of the carrier.

What is the status of Notifications?

The status of “Notifications” means that the product is in a special situation. The reason may be the sending of the parcel to the sender due to an incorrectly indicated address, or lack of customs clearance, provided that the goods are counterfeit, narrowed or damaged. In this case, you need to contact the carrier for details.

What to do if customs clearance is required?

Customs clearance is a mandatory process when sending any goods from one country to another. If customs clearance is required, you can contact the carrier or the sender. Large expensive goods require tax. It is important to consider this fact when making delivery.

Parcel status “Not delivered”, what should I do?

If the parcel has the status “Undelivered”, this means that the parcel was not delivered to the final recipient. Perhaps it was sent back to the buyer if no one came to receive the purchase. Parcels are stored in postal services for up to two weeks, and then sent back if no one comes for them.

If an incomplete address is provided, will the package be delivered?

The parcel will be delivered, but the time for its movement will take more than usual. This is due to the fact that in the process of delivery, the product goes through several sorting points. Due to the indication of inaccurate or incomplete information, the package will be sent to the wrong centers, and then returned back. This will take extra time.

The parcel has the status of “Issue”, where can I pick it up?

The status “Issue” means that the parcel has arrived at its destination and is in the local postal service. You can contact your mail operator directly to find out when and where to pick up your package.

My “Travel” package is very long. How to find out his whereabouts?

International shipping takes a long time, especially if the package was sent unregistered. Sometimes a lot of time is spent on customs clearance. Therefore, do not worry, over time, the status will change.

The sending status is “Notification sheet left”, but I did not receive it, what should I do?

The notice sheet is left by the postman in a drawer or under the door. If you have not received it, you can simply call your local post office and find out when and where to pick up the parcel.

My package is indicated as “Delivered”, what should I do?

The status “Delivered” means that the package has been successfully delivered. If you did not receive it, it is possible that someone received it in your place, or it is in your inbox. If necessary, you can contact the post office for information.

I ordered a parcel from China, why is it indicated that he is coming from Singapore?

Many online sellers work in several countries. When placing an order, sellers simply choose a more convenient point of departure.

What does universal postal package mean?

A universal parcel is considered mail up to 10 kilograms. To track them, a single track number is used, both in foreign postal services and in the country of destination.

My package was delivered to the wrong address. Can you resend it?

First you need to confirm that the delivery address is specified correctly by the sender. If, however, delivery was made to a different address, you need to contact your local postal service and explain the problem. The site will help you find out where your package is. On this page we will talk about our service - tracking packages.

How it works

   If you ordered a parcel from a foreign online store, you will be provided with a track number.

Usually they send it by e-mail, phone or as a comment to the order in your account on the site. The track code allows you to track the international package at all stages of its journey. Starting from sending from the post office and ending with receiving it by the addressee. If you want to know which parcel flies over which country or which control path it has traveled, then a tracking number is invented for you.

The mechanics of the site

   In order to find out where your package is located, you need to enter the tracking number and the country to which it arrives.

The country in which the seller is located will be determined by the system. Copy the code and paste in the top box on the page. After that, select your country from the drop-down list and click on the green button below. Your request has been accepted. Now it's up to our search engine.

How long is the track number checked

   Processing the process will take from 30 seconds to two minutes, depending on the sending parameters. This will include the following criteria: search for the country of origin, location of the postal company of the sender and loading of all stages of the journey.

What to do if the package is not found

   According to the rules of the Russian Post, information about the movement of the parcel arrives within 3-5 days. If the tracking number does not arrive even after 5 days, then you should refer to our forum. In it, other users will help you deal with the problem, share experiences and tell who to contact in a similar situation. If nothing was found on your track code, then enter an e-mail and we will send you a notification by e-mail at the first changes in the status of the cargo.

The choice of members of the forum

   Under the form to fill out you will find the rating of the service and the number of voters.

As you can see, our service helps people. This is important for us, so it’s free. Compare mail systems, advise them to others and enjoy shopping with us!

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